Liberty Nissan

  • 4.7 of 5 stars
1 reviews

75 W Eisenhower Dr, Hanover, PA 17331, us

(717) 637-1121

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Hours
 
Specialties
Offers loaner cars
Keeps track of your cars repair history for you
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Jan 23, 2004
Job requirements forced me to trade in my Altima for something more snow-worthy. As I drove the used Xterra off the lot, the Engine Service light came on. It was a Saturday, and the service department had already gone home. The salesman, Travis, told me to bring it in and they'd take care of it under warranty. I brought it in the next Monday and they diagnosed that it needed to have the spark plugs changed. This had not been done in that vehicle before--it had 54,000 miles on it and the recommended interval was 60,000. However, once the spark plugs were changed, a NEW noise appeared and the service manager was bewildered and wouldn't let me take the car until they diagnosed and fixed it. They sent me home with a loaner that had a full tank of gas. It turned out that a minute piece of metal fell into the #6 cylinder (They showed it to me and taped it to the work report.) The service manager guessed that it might have been left over from the factory and had fallen into the cylinder when the spark plug was removed. They couldn't fish it out with a magnet and so had to take the head off on that side of the V6. The only damage to the cylinder was a few tiny dents in the piston and on reassembly it passed the compression test. This is the third vehicle I've bought from this dealer and the first time I had to test their warranty. No one was exactly happy that it took them 3 days (and I'm glad I didn't have that labor bill to pay!), but I didn't have to top off the loaner's tank and I got a free oil change out of it as part of the repair. The truth is, I like this Nissan service department so much that I stayed with them instead of looking at a smaller 4WD like a Subaru. They're always polite and don't try to sell me services (or cars) I don't need.

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