Springfield German Import Service

  • 4.9 of 5 stars
2 reviews

3520 Olympic St, #L, Springfield, OR 97477, us

(541) 741-1842

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
4.5/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Jan 04, 1999
I've had three VW's in their care over the past fifteen years. I know I can trust Zack (mechanic) and Kelly (handles parts and customer service) to give the straight answer to my stupid questions. They do great work for a reasonable price. Last summer I had the misfortune of having the engine on my van self-destruct while I was in another state. I had to leave it for repair with a mechanic I didn't know. I called Kelly and she spent a long time on the phone helping me understand all the important questions that I should be asking, and what other preventive maintenance should be done while the engine was out of the van. She gave me an estimate of what a reasonable price for the repair would be, so I was in a better position to judge whether the repair place was giving me a straight story.
Oct 10, 2002
My 96 Jetta GLS needed some regular maintenance while I lived near Springfield and they repaired everything much to my satisfaction. They even went as far as to let me know when other mechanics' recommendations were dishonest and saved me hundreds of dollars. I eventually moved 2 hours away from them and when the alarm system on the Jetta went crazy and could only be silenced by disconnecting the car battery, I had my Jetta towed by AAA to their shop for dianosis and repair. It was a very tricky fix, but they kept the Jetta and tried every possible remedy until the darn alarm was finally dead, as I had requested. Zach and his wife (I think her name is Sandy) were amazingly patient with the Jetta and with me, even when I would call them crying because my alarm blarred for hours!!

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