Du Fresne's Auto Repair

  • 3.8 of 5 stars
7 reviews

10690 NW Cornell Road, Portland, OR 97229, us

(503) 646-2940

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
3.7/5
Their repair price is reasonable
3.3/5
They complete the work in a timely manner
4.4/5
They respond well when they screw something up
2.5/5
They take the time to explain the problems and necessary repairs
3.7/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.3/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.2/5
Nov 07, 2011
Oct 16, 2003
Auto mechanics are always suspect in my book, but these folks have won my trust completely. Probably the most telling episode occurred when I dropped my car off for a routine oil change. I noticed that it was coming up on 90,000 miles and asked the service writer to check on the manufacturer's specs for that maintenance. An hour later he called to say that my car was ready to go. He had looked over their records on my car and seen that we'd already had to do everything for the 90,000 mile service fairly recently. Rather than charge us for unnecessary work, they just did the simple oil change I'd requested -- and even vacuumed the car for free! This experience may not say a whole lot for my Ford, which needed its service done early. But it speaks volumes about the honesty and integrity of this repair shop. Thanks Dufresne's!
Dec 22, 2004
They are AAA recommended and ASE certified. They are a small, locally owned outfit, but they do get service bulletins. They give AAA discounts. I have had nothing but good experiences with them. The only problem that I ran into with them was that were unaware that, with a Subaru all-wheel drive, it was necessary to change all four tires at once, and that problems can happen with the drive train if front and rear tires are not equally worn. They were open about the fact that they had not got the information, they did the research, and changed their policy promptly. I have had problems in the past with mechanics who feel they have to justify their mistakes.
Dec 22, 2004
DuFresne's Auto service has always treated me with the upmost respect. They really go up and beyound the call of duty!
Oct 09, 2007
They have worked on our Honda Accord 2001 (our only car, needed even for getting children to school, so it really matters). They are now open on Saturdays, important since I think 75% of our car repair needs occur on the week-end. They have something called something like a "Car Care Club" where you pay $100 and get at least that much in oil changes over a year if you drive as much as we do (at cheaper prices than at drive through icky places) plus other benefits. They're a little gimicky, but it seems mostly from a "let's make car repair fun" perspective (remind you of anyone, Click and Clack? :-)). I also found out today (Saturday--our parked-on-the-street car decided to stop locking on one door) that they have a deal with Enterprise for $20 a day rental cars. They also are more helpful with knowing about recalls if I remember correctly than the St. John's Honda dealership. My main complaint is that if you have to wait there, there are two seats with a view only of an irritating ad screen and a bank of candy and way more cigarrettes for you to buy. This would bug me (the cigarettes part) anyway, but when a person has to wait with one's six- and five-year old children, the cigarettes and candy are downright inconsiderate. There must be better ways for them to make extra money. I hope they'll at least eliminate the cigarette sales, so feel free to lobby them if you visit. Otherwise it's a nice place, and the people there are nice, helpful, and don't talk down to you.
Nov 07, 2011
Nov 07, 2011

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