Performance Auto Service

  • 2.3 of 5 stars
1 reviews

509 W 1st St, Newberg, OR 97132, us

(503) 538-1124

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Website URL: 

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Hours
 
Specialties
Guarantees all work for at least 1 month or 1000 miles
Road tests vehicles when appropriate
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
1.0/5
They are competent
2.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
N/A
They are always honest
1.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
1.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Jun 10, 2004
After several satisfying experiences with this shop, an incident of incompetence and dishonesty has soured by opinion. My spouse took the car for an oil change. When she returned, I notice the invoice stated that they had used 5 qts of oil (it only requires 4). After confirming the oil had been over-filled, I returned to the shop only to meet with denials and claims that they always write down 5 qts on the invoice. Only after convincing the mangaer to go out and look at the dip stick together did they acknowledge their error. Rather than redoing the job, they simply drained out an approximately 1 qt. In addition, they did not use the oil weight that the manufaturer specifies and refused to replace the oil with the correct weight. They would not refund my money. I can not recommend this shop.

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