River Road Automotive

  • 5.0 of 5 stars
1 reviews

1353 River Rd, Eugene, OR 97404, us

(541) 688-6000

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
N/A
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Aug 19, 2009
I went to River Road Automotive after a few failed attempts at repairing my older model pick up. I took it to this shop after speaking with the owner operator Wade on the phone. I found him to be engaging and most of all willing to completely stand behind his work and go WAY beyond the call of duty in order to satisfy his customers. I brought my truck in initially for poor running and after leaving it with them for a day I wasn't satisfied with the results. I paid $150 to repair the problem I thought it was (a bargain). Turns out I was wrong and had to call in and ask for a 2nd opinion from the pros. They took it back in the following day free of charge and spent HOURS on it to diagnose the issue at hand which ended up being the carburetor. Because they took that time to stand behind the work I brought my truck back a couple of weeks later to have the carb done. The end result is a pickup that runs better than it did when it was new 20 years ago. I feel that not only have I gained a great mechanic (a truly valuable resource these days) but I have gained a friend in Wade as well. I would not hesitate to recommend this shop, Wade or their services to repair your vehicle. Do yourself a favor and if you're in the Eugene area and are in need of repair work, drop by and talk to Wade and the guys down at River Road Automotive and see for yourself. Tell them Christian and his red truck sent you.

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