Subaru Guru

  • 2.5 of 5 stars
2 reviews

160 SE Logsden Sttrrt, Bend, OR 97701, us

(541) 382-6067

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.0/5
Their repair price is reasonable
3.5/5
They complete the work in a timely manner
3.5/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
2.5/5
They treat male and female customers in the same manner
2.0/5
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.5/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.0/5
Apr 17, 2009
Jul 27, 2012
  • Prius01
What a joke this place is. My GF went to them and they treated her like a number. Their mission statement (See below) was missed entirely, especially the one on one relationship BS. She turned in her keys to the receptionist and given a number to place on her roof. She was never directed to speak with a mechanic about the symptoms... maybe that's why they misdiagnosed the issue the first time (difficulty starting and hard sputtering once turned over). After replacing the Idle Air Control for $180 the problem had not been solved. Giving them a chance to correct the error, she returned and left the car there for a day for further diagnosis in which they said they could not recreate the problem but then, miraculously, they stated it was the starter motor. Then, wait, half hour later they said it was the fuel pump, oh and it will cost her another $260. No credit offered for the misdiagnosis. Never did she speak with a mechanic during her visits and her receipts are not itemized to include even mention of the labor costs. I've been to much better mechanics that take me into the shop and I speak directly with the mechanic who worked on my car and I see the parts they replaced. I'm surprised they didn't tell her her headlight fluid was low... We won't be going back there ever again! Nor will we recommend them to friends. "Our mission at SubaGuru is to provide the highest quality independent Subaru care, customer service, and working environment in Oregon. Unfortunately, consumers have been forced to lower their expectations when dealing with the automotive repair industry over the years. Large, machine-like, profit-driven dealers just don’t have the time available to develop the one-on-one relationship necessary for a high level of customer service. On the other hand, an independent shop may not have the qualifications or specific equipment or genuine parts necessary to diagnose and repair the vehicle the way the manufacturer intended. We believe SubaGuru provides you with a rare opportunity to have the best of both worlds for you and your Subaru. Our team of dedicated Subaru enthusiasts is constantly striving to exceed all of your expectations. Our approach is simple. We treat you the way we would like to be treated. Any service or repair need is looked at with the customer’s best interest in mind. We will discuss your vehicles needs with you in order of importance. We don’t subscribe to the philosophy that everything on a car has to be done at once. If there is a minor issue with the car it will be presented as just that. We’re not a hard sell and will take the time to work with you in determining what is best for you and your Subaru."

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