Kennedy Tire & Auto Service

  • 3.5 of 5 stars
5 reviews

530 W Edmond Rd, Edmond, OK 73003, us

(405) 341-8767

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Reminds you when routine maintenance is needed
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.3/5
They respond well when they screw something up
3.8/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
4.3/5
They are always honest
4.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.3/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Nov 10, 2009
Nov 07, 2011
Nov 07, 2011
  • N/A
Jun 02, 2010
Brought in my 90' Miata for a timing belt service. They were much more affordable than the dealer. Having worked in the auto repair business in the past, I was pleased to see that their shop is clean, and they stand behind their work. I was pleased with the service I received and wouldn't hesitate to send my wife there or refer a friend.
Dec 11, 2011
  • Sherry
We have a 2001 Ford F150 and had taken it to Kennedy's for seven or more years; and for most of that time we were very satisfied. The last time we took it in, we were preparing to make a long drive and wanted to get the hoses and everything else checked out. While there, they suggested that we have the spark plugs changed since it was past time to do that. We agreed. When we picked up the truck, our bill was $1,000+. We expected that and were not surprised. We left on our trip. We drove from Oklahoma to New York, with many stops in between, then back to Oklahoma. During that time, two of the spark plugs blew out. We had never had this happen! Fortunately, we belong to AAA so were covered for tows, as well as, having access to reputable mechanics. The spark plug blow-outs occurred in two different states (Maryland and Tennessee). The mechanics in both shops wanted to know if we had ever had the spark plugs changed, because they WERE OLD AND WERE PROBABLY DUE TO BE CHANGED. I told them we had them (all eight of them) changed before we left. Both mechanics in both shops in different states told me that they did not believe that our spark plugs had been changed. In fact, the second shop told me that it looked like they had tried to change it, but the plug became stuck, they couldn't get it out, so they left it. We called Kennedy's after the first one and was told that they had an insurance carrier who would handle this for us. They gave us the number to call and that was it. They did nothing to help us. They were not interested in the problems we were having, nor did they seem to care that we had been told that the work we had paid for had not been done. When the second blowout occurred, we called them again and told them that another plug had blown. This time they told us that the 2001 F150's had a problem with the number of grooves on the spark plug -- there weren't enough, so it was a very common problem. However, we had owned the truck for 11 years, driven it for 200,000+ miles and NEVER had this problem! I explained that to them, but they assured us they had done the work and gave me the number for the insurance company again. Once again, we had to do all of the work in trying to regain reimbursement. We were successful in gaining reimbursement for the first repair, but the insurance company pays for only one similar repair type. Therefore, the second repair was not covered. Both repairs cost approx. $310.00 each. We were reimbursed for one. After we returned to Oklahoma, we went to Kennedy's and met with the owner. We explained the situation and our concerns about what the mechanics who repaired the spark plugs told us. He pseudo-listened, but refused to accept that his employees had messed up. He reiterated, again, that this was a common problem with the F-150 and when I reminded him that we had not had a problem before, claimed that we were lucky. Not once did he offer to reimburse us for the second repair, offer to check all of the spark plugs again, or to ensure that they were probably seated. I was surprised and shocked with how Kennedy's handled our problem. We were made to feel as if we were in the wrong, and that we were bothering them. Because of this, I do not recommend them to anyone, in fact, I encourage others to not use them. I don't trust them. I cannot trust them.

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