BP Procare

  • 4.6 of 5 stars
1 reviews

1946 S. BYRNE RD., Toledo, OH, us

(419) 381-9313

Email: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
3.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
2.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
May 09, 1998
The first thing that impressed me about Skip is while I was waiting at his shop (BP Procare) (some or 5 years ago) I overheard him tell a customer that he had looked at the car and knew what the problem was, but the car was still in the warranty period. He advised the customer that if the car was taken to a manufacturer's dealer, the repair would be covered free of charge by the manufacturer. This blew me away. I am thinking to myself, jeez, this guy could have fixed the problem and charged the customer a bundle. But, no, he was honest. Not long after that, when I was in the shop with a brake problem (that another mechanic had screwed up) Skip gave me the exact same advice and offerred to have the car towed to a dealership (he makes no money (or very little)off of the tow as far as I know because he does not even have tow trucks). That saved me about $200.00 because the repair was under warranty. The last time I was at Skip's shop (November 1997; I have since moved from Toledo, OH to Columbus, OH) I was having some major engine work done. The repair was taking longer than I thought was necessary and I was a getting a tad angry, but Skip explained (volunteered) that during the course of the repair one of his mechanics did something wrong that resulted in a valve being bent or something. Apparently, the valve was not properly seated when the mechanic turned over the engine. Skip volunteered fault, apologized, said that it would cost me nothing for the screw up. And, he agreed to cover my rental car for the extra time it took to fix the screw up. No shit? Is this guy a priest or an auto mechanic? On at least two other occasions (I think once was a starter problem) I took the car in while it was still under warranty from a previous repair. True to the warranty, Skip fixed it with no charge. Now, I know that is what he was supposed to do, but I expected to get a lot of crap about why it was not covered under the warranty. Nothing doing. Skip looked it up in the records and fixed it for me -- NO BS. What else? On another occasion when a repair was was not completed when promised, Skip arranged for a rental car, free of charge. What else? Oh, this is the best, whenever you take the car in to Skip with a an unintelligible explanation about something you absolutely know is wrong, but cannot explain it (like this: "Skip, I'm geting a funny gurgling sound out the glove box when I make a left hand turn"), Skip would start asking questions, detailed questions, about when I hear the sound, under what conditions, what does the sound "sound" like. He was truly interested in trying to pin down the problem even if it did sound like I was crazy. On at least one occasion, this inquisitiveness on his part (and one of his mechanics) saved me a return trip. I took the car into the shop in the morning for an oil change and I told Skip that I would also like him to look into a problem I was experiencing where I would turn the key and key nothing would happen, well, maybe a click or two. Skip said they would look into it. Later that day one of his mechanics called me back and said he could not find a problem and asked me to try to describe the exact circumstances of the problem. I explained it, best as I could, even down to trying to making the exact noise the car made. The mechanic said that what I described sounded like the starter. He fooled around with it for a bit and called back to say that he had indeed found the problem (the exact problem I described) and fixed it. I can think of many more good things to say about Skip and his shop (and his crew of mechanics), but I think you get the point. This guy runs a good shop. What is his reward? Lots of customers. Lots of satisfied customers. Beyond that though, this guy deserves special recognition. Oh, and by the way, I am a lawyer. Are there any openings at Dewey, Cheatam & Howe? Just kidding. Michael J. O'Callaghan

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