Alternative Solution Car Care

  • 4.8 of 5 stars
25 reviews

3203 Mayfield Rd, Cleveland Heights, OH 44118, us

(216) 371-0801

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.9/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
4.6/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
4.4/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Nov 07, 2011
Nov 07, 2011
Nov 07, 2011
Mar 16, 2001
Tom and Dan (owners, operators) have been my servicemen of choice for over 20 years, originally as staff of a local Toyota franchise and beginning in the 1990's as independent dealers. They are THE BEST by all standards. I recommend them without reservation for all major and minor service jobs. And for those of us who don't like to eat depreciation, they can find quality used cars in all models, all conditions, all price ranges. I depend on Tom, Dan, and their crew unquestioningly, based on years and years of good business with them. My colleagues, friends, and neighbors who frequent their shop say the same.
Jul 18, 2001
I was out of town, and found them on this website. They bent over backwards to repair my car at a reasonable price, to get me back home to Virginia. P.S. I even got some good fishing advice.
Apr 12, 2005
  • N/A
Good and fair.
Nov 07, 2011
Jan 29, 2002
I recently moved to NJ, and the thing I miss most about Cleveland is being able to have Tom Weeks service our cars. Time and time again he has done a terrific job. There have been many times he has willingly given advice over the phone even when I was in another state and he wouldn't get any actual business from it. Like urban legends, everyone I know who uses him has stories of his honesty and competence. Tom used to fix my mother's car. She knew nothing about cars, and he would always recommend the least expensive solution, even when he could easily have taken advantage of her ignorance (e.g., after it failed an e-check, he told her to go out and drive it hard and get the engine good and hot, which she did, and it passed... he didn't earn a penny for that). Great guys.
Nov 07, 2011
Jan 23, 2004
They don't recommend unnecessary service, try to keep customer's cost down, but do watch out for important issues. I've been going there for years; they've never screwed up our cars, but I think they would respond very well if they did. Public bus #9 stops in front of the shop. And, Tom got us a good deal on a creampuff Toyota.

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