West Fork Service Center

  • 4.9 of 5 stars
7 reviews

1935 Westwood Avenue, Cincinnati, OH 45205, us

(513) 921-6778

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Happily gives binding estimates
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.9/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
4.8/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
3.9/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Dec 23, 1997
West Fork doesn't charge for work that doesn't need to be done. If they think you don't need it, they'll tell you, rather than just doing it to make a buck. Several times, they've fit me in at a moment's notice. Even if you can't get "same day service," you can always get in pretty quickly. They work mostly on Hondas, Toyotas, Volvos, and Saabs, although they'll do almost anything that comes in. Joe works mostly on the "domestic imports" (Hondas and Toyotas) while Steve does most of the foreign imports (Saabs, etc.). The waiting area gets a little smoky from time to time, but it's not too bad. And you can always step out for some fresh air and a milkshake, since there's a convenience store just a block away.
Feb 03, 2007
I've been taking my vehicles to Joe & Steve for 24 years -- except for brief periods when I had a new one, and got certain dealer service "free," or when I needed to see a dealer to not void the warranty. I can't say enough about them. If they can't find anything wrong. they often don't charge you. They never talk down to women;they're tremendously friendly and helpful, and usually know my voice when I call. I don't think I would have been able to keep my vehicles as long as I do (10 - 13+ years) without them. I wish they'd have a school, to train mechanics to be just like them. My only suggestion for improvement -- install a customer washroom.
Nov 14, 2002
Joe Kattus has been all my cars' mechanic since my first-bought auto ('66 VW bug in 1974). Even tho his specialty is foreign cars, he worked on 4 (yes, I said FOUR) Dodge Omni/Plymouth Horizons that I tolerated/enjoyed from 1979-1997. Now that I have FINALLY purchased a car that he's been recommending forever (Honda Civic EX, '93), I expect to drive it, and Joe to work on it, for 250K miles! Joe Kattus is one of the best mechanics in town.
Jul 01, 2009
Joe and Steve are very honest and up front they have been doing work for me and my extended family and friends for over 20 years. They are a no frills type of shop that just gets the job done!
Jan 26, 2010
They have kept my Honda Accord on the road for years. Always fair and honest and will do what they can to keep you as a customer.
Jul 23, 2010
Excellent mechanics; Joe & Steve treat women with respect. On my recommendation, a friend took her car to them, from across town -- and they saved her HUNDREDS over what the VW dealer said was needed! Been going to them for 25+ years. Don't know WHAT I will do when they retire. :( Buy a horse, I guess.
Mar 24, 2007
Joe and Terry have been working on my cars for also 40 years which kinda sucks as they will be retiring in a few years. What impresses me most is how honest these guys have been with me, my wife and both of my girls. There have been times when my girls were in college that, I know, they way UNDERcharged for their services as they knew the girls a little money. There were times when I know they could have taken me to the cleaners but said they found some very minor thing and fixed it for no charge. I have recommended Joe and Terry to at least 50 people. There's no coffee, no fancy waiting area, no loaner cars just good honest and resonable service.

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