Ron's Auto Repair

  • 4.5 of 5 stars
8 reviews

2175 Empire Blvd, Webster, NY 14580, us

(585) 787-3040

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.9/5
Their repair price is reasonable
3.9/5
They complete the work in a timely manner
4.4/5
They respond well when they screw something up
4.3/5
They take the time to explain the problems and necessary repairs
4.4/5
They treat male and female customers in the same manner
4.6/5
They are always honest
4.7/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.4/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
3.9/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.2/5
Dec 14, 1999
Great place and people.
Dec 28, 2000
Ron is honest. I have taken my truck in, having no idea why it was running so rough. He could have sold me just about any service, and I would have "bought it". One time, he did a "mini-tune" for about $60. He only did what was needed, rather than selling me on a more expensive fix...I would not have known the difference. I started going to Ron back in the early seventies, and have continued to depend on him for advice, and repairs. I have recommended Ron to friends, and everyone I know is happy with the service they get from him. Twice in the last two years, I have left my truck and he has had one of his mechanics drive me home...only a few miles, but a nice service to offer a customer.
Dec 26, 2001
I think that for the most part, that Ron and his mechanics are good guys who take their work seriously. They are middle aged guys rather than young kids with no values. They all speak to you nicely, and are helpful most of the time. But, I must say that Ron can be difficult to deal with at times. He seems to stop listening to you at the point where he thinks he knows the problem. You feel like you've been insulted? I do the best I can to explain every little detail so as to help him, and he makes me feel like I wasted my breath. That really bothers me...but I let it happen anyway because he's very knowledgable. Some other things to point out also: 1) he always forgets to call you before he does any major work, or he doesn't even call you when it's done...he waits until he's about to close and then tells you to come and get your car! My time is important, and I don't like having to call at the last minute only to find out my car was finished hrs ago..and by the way your total is hundreds of dollars (even though you told him to call to give you an estimate!) It's nice that he thinks I trust him, but for christ sake, who doesn't want an estimate when he knows what the repair will entail? And 2) be very descriptive in what you want from Ron...if you tell him to change your fuel filter, he may notice that you have another obvious problem such as a leaky valve cover, but he won't bother to mention it to you. But your fuel filter will be changed all right! Make it clear to Ron what problem you are having and that you expect a call when he has a diagnosis for the solution. Be clear on the fact that you understand that he may encounter other issues, and that you have no problem being notified of this, but that you have the final say on any and all work that is done to your car!! My final synopsis: Ron's auto is a capable and worthy repair shop, but you must be careful when dealing with Ron. Be concise, and understand that the more dealings you have with him, the more difficult and curt he can be with you. He is a good mechanic, but you have to live with his personality. The pure fact that you keep coming back to them should be welcomed business to him, and not some annoying repair again with someone cutting you off when you try to explain your problem...because your car is important to you!
Apr 12, 2002
Not the cheapest place in town but it is a first class operation. Ron is honest. When he says he did something, you know that he did. The work is done right the first time.
Jun 11, 2002
I agree strongly with previous reviewer's remarks about being clear about what you want. I had Ron fix the heat in my 1989 Aerostar. He did, but it cost me an extra $100 to have his guys remove the dashboard to get a stuck pen out of the damper door. He didn't call me to check, he just did it. Be very clear about the economics. Ron is also not the cheapest - over $600 for shocks and front springs. But I believe the work is first class. I take my tough problems and safety-stuff to him. For brakes, etc., I find cheaper options.
Apr 13, 2005
Talk about state of the art! From the carburator rebuilding station, to the endless inventory of distributor points and inner tubes, Ron's has it all. Seriously, Ron fills the void between backyard mechanic and dealer. He's small enough to serve you personally, but big enough to handle any type of job.
Jun 28, 2005
I have taken my last 3 vehicles to Ron for NYS inspections, maintenance, and repairs. Ron usually takes the time to explain any problem and offer several alternatives. I like to sit in the comfortable waiting area (nice restrooms, also) while the mechanics complete minor work so that I can observe Ron's interaction with his customers. Ron does an excellent job of customer service with the vast majority of customers. Occasionally Ron can be short with customers when on overload or fed too much input. I believe Ron's prices are very fair and that people who complain about the cost have no idea what quality work costs. I also believe that Ron does not try to sell service that is not required; I do not have that confidence in dealer shops and other independents. Ron has provided transportation anytime he needs my vehicle longer than I anticipated. I highly recommend Ron's.
Dec 06, 2008
  • N/A
Ron's is one of the best I've dealt with!

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