Masello's Auto Service

  • 5.0 of 5 stars
5 reviews

1201 Burnet Ave, Syracuse, NY 13203, us

(315) 471-2223

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Apr 24, 2000
I and other members of my family have been patronizing Tony's shop for several years. I have found Tony and his staff to be highly competent. There have been no unnecessary repairs done ever. Tony always explains what he proposes to do and how much it will cost. We have never had to take a vehicle back to him to re-repair. He keeps good records of repairs on his computer. The one time that a part he installed failed some time later (a muffler), he was able to ascertaing from his records that it was he who installed it and that the part was under warrant. Tony replaced the part for free. Tony's shop is easily accessible from a highway. It is always clean and as inviting as a garage can possibly be. I am always secure referring new customers to him and not worrying about having my tires slashed late by said referral.
Jun 23, 2004
They are genuinely nice, honest and capable.
Mar 21, 2007
Tony is the best! As a single woman, I trust him - and his staff - completely. He is always accessible, easy to schedule, works with you to get you where you need to be. He will never do anything that isn't necessary, and if he discovers an issue while the car is there, will always call to advise and allow you to make the decision. I've had him tell me often ""this" should be taken care of, but you don't need it now. Next time you're in, we'll look at it again." I ask dumb questions and he always takes the time to explain everything. Straightforward and honest - I've overheard him call back customers to tell them the work that it would take is just not worth it. I recently moved much further away, and I have to go back to Tony. Last time I was in, I waited for 10 minutes for one of his guys to get back in order to take me to my office. He couldn't apologize enough He'll do anything to keep your business - and the coffee's always on! I think you guys should think about inviting guests on your show - Tony would be a great candidate, and would fit right in! Thanks to you for a wonderful resource!
Jan 20, 2010
A1 service and staff. Friendly, intelligent, clear spoken, accommodating. The best garage/staff I have yet to use. I will go back without a doubt. Sorry I'll be moving to the other side of town this coming year. Found Tony on the Car Talk directory, a perfect gem.
Feb 15, 2010
I have worked with Tony for many years. He belongs on your list of excellent repair shops in my area. Thank you for this chance to add my input.

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