Sutherland Service

  • 4.5 of 5 stars
4 reviews

3830 Monroe Ave, Pittsford, NY 14534, us

(585) 381-3650

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
4.3/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.3/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.3/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Nov 07, 2011
Nov 30, 2004
  • N/A
Their service staff was helpful, and fixed the problem promptly. I especially liked that the mechanic who worked on my car insisted on a test drive with me to ensure that the noise was gone. I will definitely return there for future service, and reccomend them to others.
Jul 18, 2008
Been a customer here for a long time and have referred 2 more VW people who became customers. Brad is better to deal with, Wally is somewhat more profit oriented but still okay.
Mar 29, 2009
I have purchased 4 cars from them over the years - two Audis (a 100 and an A8)and two VWs, one a diesel. They worked on my other two Audis as well. They have done well by me over that time. Some of the bills I choke a little at, but it's mainly parts costs. It's also a little like 'Cheers' in there - they are personable folks. Funny, too.

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