Brownfeld Auto Service

  • 4.5 of 5 stars
6 reviews

518 W 29th St, New York, NY 10001, us

(212) 239-7037

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
4.8/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
3.5/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.5/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Apr 11, 2008
Alan is a great guy. I had my window broken and he spent the Saturday working on it because I had to go to work the next day. He even cleaned all the glass out because he knows I work with kids. Alan will work with insurance companies. And most importantly, the bill is ALWAYS less than I think it's gonna be. And he's nice! Couldn't find a better guy to trust with your car.
Aug 26, 2009
  • N/A
We used to take our Explorer to my dad's mechanic in N.J. until we found Alan. He is honest and professional.
Mar 03, 2010
Rear mirror was broken. A new one from Subaru would have cost $400. So on his own initiative, he got a junkyard mirror for $50 (his cost). He also fixed a fan belt. Total cost: $299. Turnaround time: 24 hours. Treated my wife with respect - didn't talk down to her at all. Fantastic.
Dec 18, 2010
I was in NYC visiting my daughter en route from Maine to Virginia and when leaving in the morning, my transmission ceased functioning after 10 seconds. After a short period of "aaah s**t, what do I do now" I got online to Car Talk and contacted Cybert Tire who recommended highly Alan-who was closer. Alan was very friendly and responsive on the phone and immediately contacted a tow truck to get me to his location 10 blocks away. My engine had been running to keep me warm and after 10 minutes or so, before the truck got there, it went into gear. Called Alan and ever helpful he said come right up and he'd look into things. Called the truck to cancel and Alan brought me right in and looked things over and declared it a very odd occurance and that all was well-wouldn't take payment for his time. So though he didn't do any repair work for me to comment on-his customer service (and I saw how he related to other customers as well) was top notch and I suspect from the impressions I got that one can safely leave one's car in his hands and expect top care with reasonable pricing.
Feb 23, 2011
Alan Brownfeld is the best, most honest and downright nice car mechanic I've ever met. I have a 2002 Honda Accord, and when I went to him the first time for my annual New York car inspection he asked me why I didn't get my rear fender fixed (I'd had an unfortunate encounter with a backing up 18-wheeler while coming out of a parking garage). The dealer's repair department had quoted me about $4,000 for the repair, and I told Alan it would cost too much. He asked me how much I'd been quoted and then told me he could do it for under $1,000, and he did, for $900. A few months ago, the transmission started making funny noises. The dealer in Pennsylvania, where I have a house and where I'd always gone for maintenance, told me the transmission was shot, would cost almost $5,000 to repair and wasn't worth doing; I should get a new car. Against the dealer's advice, I drove the car to New York and took it to Alan. He took it for a drive, said there was nothing seriously wrong with the transmission, cleaned it up, put some fluid in, and gave it back to me the next day, driving smoothly, at a cost of around $215. Most recently, the car started giving a bumpy ride and making some strange ticking sounds. I took it in to Alan who called later that same day to say the shocks (or struts; he explained it but I don't know bupkis about cars) were worn out and needed to be changed. If I planned to keep the car, it would cost me about $1,500. I said I wanted to keep the car, if it was worth keeping. He said, of course, it's worth keeping, it's a Honda, there's nothing better out there, and assured me that when he was done it would be good as new. He did the job, and the car's as good as ever.
Jun 07, 2011
I asked Alan Brownfeld to examine my car for a specific repair that I knew was needed. I was told I would get a call after they had a look. I had to go to work that afternoon and didn't hear back from them. I got a call the next morning saying all work had been completed. I got the most astronomical and undetailed bill I've ever seen! I could have done this myself if I had a garage to work on it. I tried to ask how he arrived at this figure, but I could barely get a word in as he claimed it was a huge job with complications. I was on a schedule, unfortunately. Alan had been referred by my friends so I was shocked at the $800 bill for a job other mechanics say takes 4 billable hours (90 actual minutes of work) installing $87 worth of parts. There is no number of hours on the invoice, just a labor total of $680!!! I paid it so I could get my car back. I'm very disappointed with this experience, and I feel it's fair to warn people who don't have money to burn. Alan Brownfeld may be a good mechanic, but he gave me nothing short of a hustle!

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