Empire Automotive of Wny Incorporated

  • 5.0 of 5 stars
1 reviews

5383 Broadway St, Lancaster, NY 14086, us

(716) 681-7187

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Jun 03, 2004
Owned by two brothers, Dan and Doug Fahy, Empire Automotive has been at the same location in Lancaster NY for at least 20 years. My husband and I have been their customers for just about all that time. They are knowledgable mechanics who value their customers. I have observed a lot of women take their cars to this shop, and they, as I , have always been treated with courtesy and respect. Dan and Doug call to let you know if some other work is needed on the car, and they are attentive to the little things about the car that are important to check, but may not be on the owner's list - tire pressure, fluids, etc. They also use the latest Autodata car information database, and have a good working relationship with transmission and auto body repair shops in the area. If Empire can't do the work, they can recommend someone competent and reliable who can. My husband, who knows a lot about cars but just doesn't want to fix them, has a lot of respect for these two businessmen. He is also impressed by how neat their shop is. These guys are good at explaining repairs to people, conscientious about their customers, and take very good care of their shop. Their pride about their work spills over into how they take care of our cars. Everything is done neatly, there are no spills or stains in or on the autos. Both men are furtunate to have sons who are joining them in the business. We recommend Empire Automotive without reservation for car repairs without the worry that you're being taken advantage of.

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