Black Forest Motorsport

  • 5.0 of 5 stars
3 reviews

4585 Genesee Street, Cheektowaga, NY 14225, us

(716) 634-1200

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Hours
 
Specialties
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Sep 14, 2008
Jason Dale (Owner) has been working on German performance cars for a long time. He is also a car enthusiast himself, very hi-tech savvy (he;s got more electronic gadgets that me), and is very proud of his shop and customer service. His shop is super clean and they are always very attentive. Both my wife and daughter have been treated with respect and consideration. He delights in explaining what may be wrong with the car and how to fix it. A final point on honesty: Once my extended warranty insurance company sent Jason more money than he had originally estimated a repair would cost, AND HE SENT ME THE MONEY BACK!!!! A mechanic that gives ME money? That must be a first!!
Dec 19, 2009
Jason is a very knowledgeable mechanic; I would call him a craftsman and felt that he took a great deal of care with my repair. He treated my car as if it was his own and is very free with his vast knowledge. If you have a German car - Audi, BMW, Mercedes or a Volkswagen you would be foolish to take your car anywhere else for service. I feel very confident that Jason and Black Forest Motorsports will be the service provider for my Audi A6.
Feb 12, 2011
My personal feeling is that Black Forest is more skilled than the local dealership. They are definitely more passionate, honest, and priced fairly. While I wish that they solved all of the problems the first time, the truth is that my car had a problem that nobody could solve the first time - the on board computer reported an error with the secondary air pump. The dealership failed and, if anything, made the problem worse. Black Forest found that the dealership forgot to re-attach a hose, that the secondary air pump failed, and that there was a sticky solenoid. Black Forest re-attached the hose (1st visit), replaced the air pump (1st visit), & replaced the solenoid (2nd visit). The on board computer still reported a problem, but only after a (very) cold start. Black Forest was very upset by this and flat out refused to accept payment for labor or parts on the second repair attempt, because the problem wasn't resolved. Black Forest got to the point where they believe they identified where the problem was occurring (a particular relay) but thought that a dealership was better equipped to replace this part and identify any other potential issues. In looking at the repair history, the 'geniuses' at the dealership had drained the battery when testing the car. I had the battery replaced by Black Forest (3rd visit) as I wanted the car to have no secondary issues before taking it to (a different) dealership to have them take a crack at it. Fortunately, replacing the battery reset the on board computer and reporting of the problem went away. This saved me the time and expense of dealing with a dealership. Am I ragging on the dealership? Definitely - they missed some really basic problems and let the car leave their shop without the problem being resolved. Do I believe that Black Forest did their job? Am I impressed with their efforts? Absolutely - they have a very plausible theory on the nature of the problem if it occurs again. The battery solution is nutty unless there is something weird with the underlying ECM. So I'm going to keep taking my car back to Black Forest. I trust that they will either solve the problem, or let me know when they can't.

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