Russo's Auto Service

  • 4.9 of 5 stars
5 reviews

198 Oak St, Buffalo, NY 14203, us

(716) 855-0490

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Radiator work
Specializes in Transmission work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.6/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.7/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.4/5
The shop is located in a safe neighborhood
3.8/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.6/5
Nov 07, 2011
Jul 19, 2000
I trust these guys implicitly. After a repair, they always call within a couple of days to make sure everything is okay. I am a mechanical imbecile, being a computer guy, and have twice suggested to them problems with my car that I knew would be expensive to fix. Hey, I thought I was right, but both of these occasions they told me I was mistaken and it would be much cheaper than I thought. One was a problem I was certain was the on-board computer but which turned out to be a bad battery. They do great work, and remember me by
Dec 17, 2006
I absolutely trust them and would strongly recommend Russo's to everyone who works downtown. Jack & Jason provide superb customer service. For a mechanically-challenged person as myself, I greatly appreciate the patience and care they take in explaining problems and the work required to me. They continually exceed my expectations.
Jan 29, 2009
These guys are just great. They handled my entire family's car needs for over 20 yrs. Wouldn't go anywhere else. Take the time to explain things to a not mechanically inclined female. Go out of their way to accomodate my work hrs. I keep my cars for a long time (10yrs) and they're the reason I can. Wish I knew similar plumbers, electricians, etc. You get the picture!
Dec 17, 2011
  • Baker David F.
Easy to talk to people in a neat counter/reception area. All things written down, tell you finish time, listen to concern and tell results when picked up. Price not outrageous but no complaints since their work given you confidence the job is complete.

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