Bob Crowe Automotive Service & Tire Center

  • 4.9 of 5 stars
4 reviews

246 Washington St, Binghamton, NY 13901, us

(607) 722-5595

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.8/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Nov 21, 1998
First, I had to leave the question regarding "screw-ups" blank, as there haven't been any screw-ups. And B, my mother goes to the same garage, but in the interest of fairness we are submitting only one questionnaire (at least until a sufficient amount of time has passed for you to have lost track of this one). I formerly went to one of those muffler chain-stores, and made the mistake of suggesting them to my mother. They immediately screwed up her car, so neither of us went back. Then I started going to a "tire place", and suggested them to her. Once again, she got substandard service. So the next car she got she took to a bona fide dealership--the short story; they SCREWED UP!!! You, as mechanics(?!), may be asking yourselves, "What did these places have in common, besides inept employees?" Actually, the mechanical bungling was NOT the final deciding factor in blacking out their respective phone numbers; it was their ATTITUDE toward us. In each instance they made the near-fatal mistake of "talking down" to us because of our gender. In all three places, while attempting to explain their gaffes, they referred to us as "dear" and "honey". At the dealership, when I explained to the counterman that we could not open the hood of my mother's Escort station wagon after they had changed the oil the previous week he actually said to me, "Now dear, do you mean the hood-hood, or do you mean the hatch?" (I now know why his desk is on a raised platform behind that plexiglass partition. Betcha it's bulletproof, too, dammit). Later, after they almost set her car on fire, the man came to get my mother's address so they could notify her when the replacement for the charred fresh-air vent cover came in, he was even worse! "Now, dear, what we need to do is to get your name, and address, and phone number so when the vent cover comes in we can get in touch with you. So, dear, what I need for you to do is to fill out this card, dear, so we can contact you as soon as we get it in." This was said in a tone that I wouldn't use on a three-year-old child because it would be too condesending. Now, what does this rambling narrative have to do with the mechanic listed at the top of this form? Simply this: NEVER, no, not EVER, has any mechanic at Bob Crowe's shop talked down to either of us. We have never once been called Dear, Honey, or Sweetie by any of them. And they have never set either of our cars on fire. And if they did we're sure they would make it right. They honestly do treat us with the same respect as their male clientle. Mom says she only heard Bob speak sharply to a customer once, and that was because the guy wanted them to do the work and wait a month to get paid for it. They are good folks at Bob's shop--they know their stuff, and they are courteous to all their customers (except that one guy). And not only are they just a couple blocks from a bus stop, but they are right across the street from a great little diner with fabulous danish and coffee! (Location, location, location!) Thank you for the opportunity to tell you about my mechanic and the great job he does.
Feb 08, 2002
I've been doing business with Bob for a long time, he is vary well adapt to fixing problems, even if he never seen them before. He takes the time to explain things and give options as what to do. As far as pricing goes he is not cheap! But he never sells anyting you dont need. so i guess that makes up for it. I've tryed other shops and none can come close to the honesty that bob gives. I noticed that there is no phone # or adress in this listing so here it is. 607-722-5595. 246 washington st binghamton n.y. 13901.
Apr 20, 2006
Bob Crowe is knowledgeable and continues to keep up with all the new technology being put in our vehicles. It is necessary to have our cars/vans/trucks serviced, and at Bob Crowe's I know my vehicle is being well looked over and serviced. It is a good feeling to go to a shop and feel confident that your car was serviced professionally. He takes very good care of his customers! It is a friendly place where women & men are treated with respect, and their vehicles are very well taken care of! BEST SERVICE IN THE BINGHAMTON AREA!!!! Gets my 5 stars! Thanks Bob! see you for my next service! Christine Smith
Apr 03, 2010
I go there, my wife goes there, and my daughter goes there. It's a great place.

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