Imperial Auto

  • 4.8 of 5 stars
2 reviews

1251 American Pacific Dr. Suite 106, Henderson, NV 89074, us

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Hours
 
Specialties
Specializes in Air Conditioning work
Has ASE certified mechanics
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Apr 04, 2012
  • bparksLV
Loren was recommended to me 6 years ago and I have been taking my cars to him exclusively since then. Continuing automotive education and ASE certifications are important to him. He takes care to explain what the issue is, what the options are, why they are recommending a specific option and what the expected results should be. Upon completing a repair, he details what they found, what was done, shows you the worn/replaced parts and gives you a copy of the warranty paperwork. I enthusiastically recommend Loren.
Sep 10, 2012
  • vegasnative
I took my truck here after it failed a smog test and I found that the shop was on the DMV preferred list as well as here on cartalk.com. I found them to be friendly, fair and reasonable in terms of time commitment. I received courteous updates on the status of the repair and importantly, no upsells. They re-smogged my truck at no cost, even though I didn't do my initial smog with them. Loren, the owner, didn't want me to have to do another errand on top of the several involved when you fail a smog test. I appreciated it! Really great staff, really great technicians. I will absolutely go back when my truck needs work again.

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