Jeannie Montgomery, Alabama - 1992 Oldsmobile Achieva
Jeannie took her car in for brake work--while there, the Service Manager chided her for not using her emergency brake every day, to keep brakes up to specs. She lives on flat ground, so she doesn’t use the e-brake, and thinks the guy is an idiot--she’s looking for validation of his idiocy from Tom and Ray. Alas, they can’t really help. On some cars, using the e-brake activates the adjusting mechanism for the rear brakes, which is a good thing.