Mascitelli's Auto Repair

  • 4.2 of 5 stars
8 reviews

1602 E Lohman Ave, Las Cruces, NM 88001, us

(575) 526-1843

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.6/5
They are competent
4.3/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
3.6/5
They respond well when they screw something up
3.8/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
4.3/5
They are always honest
4.6/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.9/5
The shop is located in a safe neighborhood
4.6/5
The hours of operation are convenient for customers
4.1/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
May 08, 2000
Tom is a great mechanic. He's done it his whole life. He don't do weekends though. He leaves this time for his family (as it should be). He does a professional job at a reasonable cost. When he's done he'll explain everything in detail why he did it. The only problem with telling everybody about him, is that he and only one other man work the shop. Most of the time these men are busy. There is no guarentee that he can get to your car right away. But he does a good job of queueing everybody based upon their needs.
Jun 04, 2002
Tom is a top notch mechanic!!.... Don't ask him too many questions as you'll never make it out of the shop.....this guy loves to talk cars! I perform most of my own maintenance on my vehicle, but if there is something that is beyond me, or if I don't have the time, Tom is one of the few people I can trust to do a good, honest job. I was introduced to Tom's work through a female friend, and he is one that can be counted on to perform a honest repair for female customers. Tom's labor rates are reasonable, and I've never (or anyone I recommended Tom to) had any problems with time.
Dec 18, 2002
Excellent service! Honest and eager to explain more than you probably wanted to know about your car.
Jun 22, 2006
The other reviewers are right! Tom will talk your ear off and tell you more than you ever wanted to know. But he explains exactly what he found, makes it clear even for non-mechanics like me, and shows you what needs to be done. He also shops around for the best prices on parts. Tom did work for me that I know would have cost hundreds more at another shop. His place looks run down and the letters are falling off the sign, but don't let that hold you back. He don't need a nice sign to get more customers than he can handle. He's the best in town.
Nov 07, 2011
Apr 11, 2008
He is an excellant mechanic, I wouldn't have anyone else work on many of my vehicles except Tom. You pay for what you get; and from Tom you get excellent service.
Jul 01, 2009
Tom is a good old boy. He and his wife Rose will talk your ear off. They'll tell you everything you need to know about what is going on in your vehicle--and more! They do a great job, but aren't exactly timely!
Jul 03, 2011
Tom is a nice guy. The problems I had were: 1. He did not fix my car. 2. He had my car for three weeks and never fixed it after charging me for the fix. I went in to have relatively simple repairs done on a car with almost 100,000 miles. Tom acted very busy and was stressed out about how busy he was. He could not effectively diagnose the issue. After I called him many times over the first week, he said he was frustrated and could not talk with me right then. After I picked my car up, it was in worse shape than when I went into his shop. I will not go back to Tom. I took my car to the dealer in town, and they fixed the problem in 4 hours.

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