Saabworks

  • 4.7 of 5 stars
7 reviews

762 Elm St, Milford, NH 03055, us

(603) 672-7222

Email: 

Website URL: 

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Hours
 
Specialties
Keeps track of your cars repair history for you
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
4.9/5
Their repair price is reasonable
4.4/5
They complete the work in a timely manner
4.3/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.9/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
3.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.6/5
Oct 05, 2001
Joe and Jarrad do a good honest competent job of diagnosing and repairing my Saab. They know Saabs inside & out and seem to always interpret my evidence into the appropriate repair. They also give me options on repairs.. not always automatically recommending the high price repair. Probablly the thing I like best is that they are mechanics I can talk to and I trust them. Been a good experience (especially compared to the Saab dealers in the area).
Aug 19, 2005
These guys know SAABs in and OUT! They checked over my '95 SAAB 9000 Aero before I bought it and told me what to look for down the road. They also told me that it was one of the best condition SAAB 9000 they had seen and I should get it. They also have some parts for SAABs around so you might luck out with a replacement. MUCH cheaper and nicer tahn SAAB Nashua North the local dealer.
Jan 28, 2006
When our cars have been towed there overnight, they always react to having a car just show up in their yard well. Most of the time, the car is dealt within a few days. Which, considering that the car (obviously) was not on their schedule, and they're a small shop, is a remarkable piece of customer service.
Jan 09, 2008
Jarrod seems to love my car and wants what's best for the car. He is so nice and always takes time to explain what is needed and not needed. I've never trusted a mechanic so much.
May 19, 2008
I brought my Saabs there from 1995-2005. I first had an '89 900S automatic, then an '88 900S standard, then a '95 900 SE automatic. I stayed with them after moving to Boston as I couldn't find an honest place down there. It was worth the drive and the hassle. If I needed a loaner, one was usually available. Once when the loaner didn't come back in time, Jarod gave me his own truck. They were great for getting used parts for when I needed to save the money. If I got stuck/stranded in Boston, I could call them up, describe the problem and any repair estimates from Boston and I'd be able to tell if it was worth getting it fixed down there or not. They saved me literally thousands of dollars over the years. On two of my cars, I had alternator problems. One garage wanted $600-800 for the '89. Saabworks said it was probably just the voltage regulator, which it was. I paid about $120 and that included an oil change and tire rotation circa 1998. Many years later I was in a similar situation w/ my '95 900 SE. The Boston garage said it was the alternator ($800+) but I didn't think so since it was only about 2 years old. Sure enough, it was the computer. Saabworks got me a used one for MUCH less. My first dealership experience was a painful one. I had an oil pan leak or gasket leak. Saabworks said to have it fixed during the timing belt change at the dealership since it entailed removing the engine to get to - same labor during the timing belt replacement. The timing belt replacement was under warranty so this should have saved me a ton of money. But the Comm Ave dealership in Boston/Brighton double-dipped, charging me and charging back Saab for the labor involved w/ the engine removal. Then the next day my car died on the way to work in the pourring rain. The dealership refused to send a tow-truck since my car wasn't under the regular warranty. THe diagnosis was that they had gotten brake fluid in my alternator and that "sent it over the edge." They refused to fix it for anything less than full price even though they broke it and I had it in writing on the repair slip. During this dispute, they started charging me a storage fee. I had the car towed off the lot and brought to Saabworks. If I was going to have to pay for (yet another) new alternator, I wasn't going to give my money to this criminal dealership. When this car started going downhill and the repairs got more frequent and more expensive, Jarod actually told me to get a new car as I was spending way more than I should have been. They even ran the numbers on their computer and showed me as their 2nd "best" customer. I'm sure I helped them finance their new shop building! But seriously, how many places will tell you to get a new car and wish you well until your new car warranty expires years down the road? I live in NYC now w/ a newish 92X. Our warranty is now up and we need a shop down here for Subarus or Saabs. This site has been very helpful in that pursuit so I thought I'd add my good comments for Saabworks for anyone up in the NH/Mass area. Don't hesitate calling them. I couldn't recommend them more highly.
Dec 09, 2008
Jared and his team are very knowledgeable. They are willing to find the lowest cost solutions to problems and even to fix parts, when possible and practical, rather than replacing them. For example, the mechanism to align the headlights on my 900 convertible broke. Two dealers offered to replace the headlamp units for hundreds of dollars per light (total about $900). The SAABWORKS people fixed the adjustment units for very few dollars and then gave me the opportunity to also have the lenses replaced for less than $100 per light. Total savings was more than $700. I was very impressed. They are friendly. And there is a wonderful dog, a boxer named Venus, who is sometimes there to greet visitors and provide companionship to customers waiting for their cars. I highly recommend Saabworks.
Aug 05, 2011
Part of the reason I keep buying Saabs is my love of this repair shop. Jared and the rest of the crew are true car repair professionals. They have saved me tons of money over the years with their honest and expert advice. If you own a Saab and you live within an hour of this place, you should give them a try. One tiny recommendation: they need to get a drop box for your keys.

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