Tuffy Auto Service Center

  • 2.7 of 5 stars
1 reviews

1025 45TH St SW, Fargo, ND 58103, us

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Offers loaner cars
Loaners
No
Notes
 
They are always honest
2.0/5
They are competent
3.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
3.0/5
They are always honest
2.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Mar 02, 2012
  • tsmangin
Let me start off by saying that Tuffy’s was recommended to me by a close friend who told me they were an honest and affordable shop. So I came into this experience with a positive mind-set and high expectations. I brought both my 2002 Subaru Forester and 2003 Pontiac Grand Prix in for oil changes and inspections. The Forester had a service engine light on that I thought might be a catalytic converter issue based on the age of the vehicle (150k miles). The mechanics at Tuffy's found a small oil leak during the inspection. They showed it to me and told me I needed to have the head gaskets replaced. They reset my engine codes but would not explain what was causing them. I asked if it was that my catalytic converters were going bad, but they wouldn’t answer that question and kept repeating that the head gaskets were a more urgent issue ($1800 estimate). I brought my Subaru to my parents’ mechanic (Spud’s Service, 70 miles away in Lisbon, ND) and he diagnosed the oil leak as the oil send unit and the service engine light was caused by my gas cap not sealing tightly due to some rust. The head gasket problem seems to have been fabricated by Tuffy’s to inflate the cost of my repairs. They also inspected my 2003 Pontiac Grand Prix on the same day. I was aware this vehicle had a small oil leak and asked them to find and fix the problem. Tuffy’s came back with a laundry list of issues, including: intake valve gasket and oil pan gasket, among other problems. They told me that these repairs were even more urgent than my “head gasket” problem on the Subaru. The total estimate came to $1700. They would not elaborate on which repairs were necessary and which ones were low priorities. I then brought this car to Spud’s for a second opinion. He told me the only important repair was the oil pan gasket and even that wasn’t urgent. The total cost at Spud’s was less than $400 for the Grand Prix. To make a long story short… I feel like Tuffy’s tried to take advantage of me and they were not honest about which repairs were urgent and which could be delayed. I would not recommend Tuffy’s Auto Service in Fargo to any family, friends or acquaintances. If you have to have repairs done at that shop, make sure you know what the problem is before you take it in. Or be prepared to be taken for a very expensive ride.

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