Townsend Imports

  • 4.9 of 5 stars
7 reviews

2229 W Lee St, Morehead, NC 27407, us

(336) 292-4170

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
3.9/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.8/5
Oct 10, 1998
These two guys run an independent shop, founded on the premise that it is more important to do the job correctly than to make a lot of money. They are both factory trained "SAAB MASTER TECHNICIANS", as well as skilled in the other listed makes.
Oct 24, 1998
Ywan and Tom kick ass!!!
Oct 24, 1998
Ywan Mason and Thomas Townsend are incredibly gifted mechanics. They are both extremely straightfoward individuals who truly look out for their customers best interests. A great shop!
Nov 07, 2011
Mar 30, 2000
Tom takes the time to do the job correctly and after it is done, he takes the time to explain it. In the 15 years I have gone to him, he has always been able to fix a problem the first time. He is an excellent diagnostician. After all is said and done, he washes and cleans the care out before he returns it to you. To give you an idea of my faith in Tom, all my car purchases are based on whether Tom will work on it or not.
Mar 14, 2002
If Tom Townsend told me to jump off a roof, I would do it without hesitation. That is how much I trust his honesty, integrity, and judgement. He is my car's physician, and he has a great bedside manner, great hands, great intuition, and complete commitment to his craft. Tom is a "master". He takes the time to explain everything in detail to you, and his organizational abilities are extremely impressive. He has authored, and uses, a shop management software system that tracks your vehicle's history (and that of other cars of the same model), and allows a true preventive approach to your car's maintenance. In his spare time (I don't know where he finds the time to do this) he has developed a Saab web site that is a marvel and a great help to anyone with a Saab. One year I was at the beach when my car broke down near Jacksonville, NC. Needless to say it's hard to find someone who knows something about Saab's in Jacksonville, NC. I found someone who told me he did, but was really uncomfortable about his knowledge and competence. I visited Tom's Saab site on the internet and was able to research my problem, find out what parts were needed, and get a history of similar repair costs. It was extremely helpful to have that information in dealing with the repair shop.
Sep 26, 2005
Tom treated me with respect and courtesy, even as a female college student who doesn't know very much about cars; he takes the time to explain to me what he has done on my car and why. He is very honest and aware of my typical "college" finances (ie broke!) and talks with me about what needs to be done and what can wait due to my money situation. I would recommend Tom in a heartbeat to any Saab owner!

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