Cruel Illusion Automotive

  • 5.0 of 5 stars
1 reviews

1953 Spartanburg Hwy, Hendersonville, NC 28792, us

(828) 698-8081

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Dec 06, 2002
I LET PRECISION TUNE IN TOWN WORK ON MY FORD F-150 AND THEY REALLY SCREWED IT UP, COULD NOT FIND THE PROBLEM IN TWO YEARS AND $1500 OF WORKING ON IT. I WENT TO CRUEL ILLUSIONS AND THEY HAD THE PROBLEM FIXED IN 3 DAYS AND AT A VERY REASONABLE RATE ALSO. THEY WENT THE EXTRA MILE TO LOOK AT AND FIX OTHER PROBLEMS ON MY TRUCK THAT I DIDN'T EVEN MENTION. THEY TREATED MY VEHICLE AS IF IT WERE ONE OF THEIR VERY OWN. THEY ARE A VERY COMPETENT, FAMILY-RUN BUSINESS WHICH MAKES FOR PROFESSIONAL REPAIRS AND FRIENDLY SERVICE. THE ONLY DRAWBACK IS THAT THEY ARE VERY BUSY BUT RAGU, THE OWNER, WILL GO OUT OF HIS WAY TO GET TO YOUR VEHICLE. HE WENT OUT OF HIS WAY TO ANSWER ALL MY QUESTIONS AND SUGGESTED WHAT I SHOULD DO ABOUT THE SHODDY SERVICE FROM PRECISION TUNE. HE DEFINITELY HAS MY REPEAT BUSINESS.

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