Merchant's Tire & Auto Center

  • 3.0 of 5 stars
1 reviews

1415 West Ehringhaus Street, Elizabeth City, NC 27909, us

(252) 338-2254

Email: 

Website URL: 

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Hours
 
Specialties
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
N/A
They are competent
N/A
Their repair price is reasonable
N/A
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
N/A
They are always honest
N/A
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
1.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Sep 23, 2011
Lost all my coolant and overheated my 2003 Miata 250 miles from home (in Maryland). Had it towed to Merchant's in Elizabeth City, where they showed me the hose that had ruptured. Unfortunately, they also said that it looked like I had blown the head gasket and possibly ruined the head. Despite misgivings (Merchants? Engine work?), I said go ahead and went home in a rental. They told me it could take some time to get the head checked as they had to send it out and it was "dirt track season", so the shops would be busy. Got the car back a couple weeks later ($2500) and they brought it to the door running. I now realize why they did this, because when I stopped a block away to get gas, I couldn't restart the car. I called, and Melissa and her mechanic drove over and she restarted it. (No doubt by flooring the gas pedal). I stopped once more on the drive home, and again had trouble restarting the car. I took the car to my regular mechanic at Century Auto (thanks, Marty!) and they confirmed that 3 of the 4 cylinders (they didn't check the 4th) had very low compression. Marty's theory (after ruling out a timing misalignment) was that the head milling was overdone and now there was valve damage. I called Melissa to get satisfaction under the Merchant's warranty and was told she needed to contact her District Manager. That was a week ago. Don't use this shop for anything but tire rotation. Maybe oil changes. I suspect *they* know they should not have attempted this repair!

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