Perfection Connection Automotive Service

  • 4.7 of 5 stars
9 reviews

1801 Sw Market St, Lee's Summit, MO 64081, us

(816) 524-3602

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
4.5/5
Their repair price is reasonable
4.4/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.8/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.9/5
They are always honest
4.9/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
4.9/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
Jan 18, 2000
I've been using Perfection Connection since I moved to Lee's Summit about 8 years ago. I do much of the work on my family's cars myself, and with daughters in college with their own vehicles, it can get pretty busy. I took my daughter's '88 Honda Accord in because the automatic transmission had developed significant slipping on shifts. Rick told me drain the transmisssion fluid, refill it and drive for about 15 minutes, repeat the cycle two more times, and if that didn't fix the problem to bring it back and he would take a look at it. That procedure fixed the slipping and saved us some money. Last year, about this time, he bought a used Toyota engine with 80,000 miles on it and replaced the blown engine in our other daughter's car. About $1,500, on time and everything worked flawlessly. Just recently, a simple part failure in the Honda's cooling system leaked radiator coolant into the alternator and fried it. I got the alternator disconected but couldn't get it out of the engine compartment. I didn't know that you have to remove a drive axle to get the altenator out. Had it towed to them, and told them that since they had to remove the one axle, they might as well pull them both and replace the cracked CV boots at the same time. We got it back and a week later, my daughter called and said "the car wouldn't run". Towed the car back (thank god for AAA), and they pushed the car in immediatley. They replaced two front drive axles because the half shaft clip was not previously fully seated, and the axles were damaged as a result. They corrected the problem with no charge and apologized to me and my daughter for the inconvenience. They absolutely stand behind their work. If you need a mechanic, you won't go wrong with Perfection Connection. I don't want to sound like an ad for them, but I give them a 5 star rating. Tom Lykens
Apr 06, 2001
I've known Rick for 10 years. He's worked on three Toyota's, one Mitsubishi, and two Ford's for me. He and his staff have shown great competence in all makes and models I have taken to him. He has always strived to repair anything I had at the lowest price and the least interference. I have also seen and heard him deal with many other customers in this same honest, direct way. I trust his competence and honesty above all other shops I have ever been to in my 40 years of car problems. Sincerely, Fred Nolen, Ph.D., clinical psychologist, 816- 756-1672.
Sep 11, 2005
I believe the ownership has changed since the last comment posted in 2003. I have had service done by Perfection Connection back then (2000 to 2003) and again in 2005. My experience was the same. My cars were repaired to my satisfaction and I was treated fairly for the most part. My only "gripe" is that they charged for the diagnosis and again for the actual repair. For example: $75.00 for the diagnosis on the charging system and $35.00 to replace the voltage regulator. Changing the voltage regulator consisted of removing two wires, removing and replacing the regulator on the firewall, and re-attaching the wires - 10 minutes max! But they charged what the "book" called for so I guess it was fair. I was hoping they would charge for the actual time needed for the repair since they already had a charge for the the diagnostics.
Feb 15, 2002
I must say that they have not physically worked on any vehicle of mine. But I do want to say, I was trying to get my 1995 Chevy Cavalier running. It was having problems starting. After reading several reviews here about their shop, I decided to call them, at first, to see if maybe they would be able to work on my car. What they did, however was nothing short of amazing. Instead of making me tow the car into their shop, they took their own time approximately 15-20 minutes, over 3 different phone calls, and helped me fix the problem. I am extremly grateful for their time, and will be bringing them my business if I ever need a mechanic. Thanks
Oct 16, 2002
My wife and daughter and I moved to Lees Summit in 1995 from Atlanta. Shortly thereafter, the engine went out in our 1991 Acclaim. We were referred to Perfection Connection by a neighbor. I thought all mechanics were the same. I was wrong. Rick and his staff have demonstrated the absolute highest degree of honesty, integrity and caring. There are so many examples I could site where they have gone the extra mile to find and fix the problem with our cars, that if I told all of them, these comments would go on for several pages. Suffice it to say that Ricks shop has truly been a blessing to us. If you want a mechanic you can trust, Perfection Connection is the place. If they sound to good to be true, check them out for yourself. Darrell Gaston
Sep 18, 2003
I have a female friend who recommended this shop. She has had multiple good experiences with them.
Nov 07, 2011
Nov 07, 2011
  • N/A
Jul 19, 2010
They've performed several services for my Cadillac (belts, oil leak fix, power steering leak fix) and have done a great job getting the job done right the first time. I'll keep going to them if they keep my car running like new. My only complaint is that they aren't open on weekends.

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