Alfa Muffler & Brake

  • 4.0 of 5 stars
4 reviews

15600 34th Ave , New Hope, MN 55427, us

(763) 525-8757

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
4.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.5/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jul 07, 2000
as a woman i felt they treated me very well and took the time to explain things in detail.
Dec 18, 2002
My truck had been leaking water. I was fairly sure it was the water pump. They insisted on looking at to make sure that was the problem and then calling with an exact cost. I was happy whenbringing it in they had givin me a rough estimate, but they insisted on an exact cost. They also said they'd put the truck inside over night. It was done by the next day. No one likes to have their vehicle break down, but it's nice to have a place like Alfa to bring it to when it does.
Jan 23, 2004
I hada water pump replaced last year. That expereince was fine. Now they have a new manager. Recently I had a heater core replaced, the heater core fix was OK, but they managed to scratch both sides on the interior near the floor boards. They claimed it must have been like that, but the scratches were new with little curls of the plastic still there. The emergency brake also wouldn't release, this they did fix and said we didn't even work down there, but it needed some lubrication. I think they forgot to hook the spring back up. The emergency flasher button was also snapped off. It sits on the top of the steering column. I found the lite bulb and a small metal peice on the floor, it was then I noticed the plastic button was broke off and just set back in the hole. They said "I don't se how that coulda happened, but we'll order the part" I checked back after 3 weeks and it was "still on order" It has been another 2+ weeks and I still haven't heard. I could live in Antarctica and gotten the part by now. I guess my next step is the BBB.
May 28, 2004
Well, they've done it again!! A few experiences for you to read about: My wife was taking my daughter to school when she had a tie rod break on our Chrysler van (not good). I was able to have the van towed to Alfa and they were able to get the tie rod ordered and installed within a couple hours and at (what I considered) a fair price. - Very nice! At the same time, I decided to have BOTH CV shafts replaced on my 10 year old Ford Probe (hey, I'm paying for TWO kids' tuition). They installed the shafts and a lower ball joint they indicated was going bad in a couple hours, too...it cost more than I wanted to spend on a 10 year old car, but they did it right and didn't gouge me on the price. And now for the kicker: A couple months after I had the CV Shafts replaced, I noticed an odd wearing of the inside shoulder of my front tires indicating that I would need and alignment. i took it to the Tires Plus down the road from Alfa to get this done and much to my surprise, Tires Plus indicated that they would not perform the alignment because my inner tie rods were worn out and that it would cost over $400 to replace them. I decided to take my car back to Alfa since I thought maybe THEY missed checking the tie rods or something. I brought in my car at 4:30 and by 4:32 they had it on the lift and we were able to check out the tie rods and guess what...there is nothing wrong with them. Apparently Tires Plus was using a scare tactic on me to try to replace perfectly good tie rods to help drum up business. Mike at Alfa saved me over $400 in needless repairs, told me where to get an honest alignment and told me where to get the best deal in town on tires...needless to say, this most recent excahnge with the guys at Alfa made me their customer for life... Sorry about the length of this..

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