Clausen Service Center

  • 3.5 of 5 stars
6 reviews

22 E Franklin Ave, Minneapolis, MN 55404, us

(612) 874-1905

Email: 

Website URL: 

Is this YOUR shop? Claim it and stay up to date!

Javascript is required to view this map.

Add a review

Log in or Sign up to add a review

Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.4/5
They are competent
4.2/5
Their repair price is reasonable
3.2/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
1.7/5
They take the time to explain the problems and necessary repairs
3.4/5
They treat male and female customers in the same manner
3.0/5
They are always honest
4.4/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.6/5
The shop is located in a safe neighborhood
2.8/5
The hours of operation are convenient for customers
3.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Sep 05, 2001
The short version of why I'm recommending them is that when they could have charged me 120 bucks for a starter, they told me I only needed my spark plugs replaced -- 16 bucks. Since that first visit (with a Plymouth), they have taken good care of that car, a Mazda, a friend's Nissan, and my Saturn. "Good care" means that they do the work quickly, are flexible with drop-off and pick-up, recommend for and against certain repairs, and occasionally even wash one's windows. They'll tell you if a repair is unnecessary or not worth it. The emergency brake cable on my Plymouth, an automatic broke, and I wanted it fixed. "Nah," Greg (the mechanic I always dealt with -- he's great), "it's not worth it." When my friend Joanna wanted the timing chain on her Nissan checked, they said "it'll cost as much to check it as it would to repair it, so don't bother." Saved her some outrageous amount of money. She used to joke that it was hard to convince them to do the work. This past summer the AC on my Saturn broke, and I was steeling myself for a big bill. Greg called and told me about all the different tests he had run, but that nothing was wrong. "I tried to find a way to run up the charges, but I couldn't even find a leak. Even your Freon is the cheap kind." And before I left for Montreal, I brought the car in for one last oil change, and asked them to check it over for the trip -- which they did, at no additional cost. As Greg said, "I tried to find a way to squeeze more money from you, but everything's fine." And it is. One last observation: Greg is upfront and decent. I used to run in Joanna's car for her, and I think he thought we were partners. Didn't matter. I don't know how he treats male customers, but he treats women, gay and straight, honestly and with respect. I don't miss Minneapolis, but I do miss Clausen's. They are now the standard aginst which I'll measure every other garage I go to.
Nov 07, 2011
May 27, 2004
I've taken several cars to them over the last 7 years. In general they've managed to make the correct repairs the first time. The only negative experience was the replacement of a water pump to fix an overheating car. The car still overheats which leads me to believe that the water pump was never bad in the first place. The also charged me $50 to tow my car 1/2 block even though they managed to get the vehicle started and driven to the shop.
Nov 07, 2011
Jun 05, 2008
I was told by a larger chain repair shop that I needed new tie rods when my car was up on the lift, so I took it to these guys to get a second opinion. They said everything looks fine, were very honest, and saved me from getting an unnecessary repair!
Nov 07, 2011

Get the Car Talk Newsletter



Add a shop

Know a great mechanic? Tell the world!

Get started

Geocoding courtesy of USC Spatial Sciences Institute