SMITH NIELSEN AUTOMOTIVE

  • 4.0 of 5 stars
1 reviews

7540 147th St W, Burnsville, MN 55124, us

(952) 373-0676

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Website URL: 

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Hours
 
Specialties
Offers loaner cars
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
1.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Jun 27, 2011
They do a very good job of explaining problems and the best solutions, including all available options for repairs. They allow you to choose repair options and only interject "professional opinions" if they feel you may be misguided in your choices. The only issue I have with the shop is that they seem to guarantee repeat business by often allowing the quickest or cheapest fix as opposed to the definite solution to the existing problem. I had an alternator replaced by the shop using a refurbished alternator which proceeded to fail several times before being replaced with another refurbished alternator which again failed several times and finally was successfully replaced with a new alternator which has worked without fail since. I was charged for labor in each replacement as the part itself was under warranty. In summary, they aren't dishonest and their prices are fair, I just can't recommend them strongly.

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