Midas

  • 4.0 of 5 stars
1 reviews

32601 Van Dyke, Warren, MI 48093, us

(586) 939-7470

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Has ASE certified mechanics
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
4.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
N/A
They are always honest
3.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
N/A
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Feb 11, 2007
CAVEAT: COST OF PARTS IS EXCESSIVE. Otherwise I am pleased with them and would highly recommend them for labor. My car was giving loud growling noise from front end when going straight or turning right, but went away when turning left. Tire shop where I had my tires rotated & blanaced recommeded I have the front wheel bearing checked. Went to Midas for estimate on my day off (on MLK day - they were open normal hours) for front wheel bearing. Midas did complete check on vehicle and found other issues including burned-out license plate bulbs and front struts needing replacement. (I replaced the bulbs myself later at home.) Manager provided itemized written estimate for all work, with breakdown of parts & labor costs, including part numbers for replacement parts. I decided to wait before getting the work done, though I knew the bearing needed almost immediate attention. This is where the above-listed "caveat emptor" comes in. Cost of replacement bearing (just the part, not the labor) was listed at $199.95. I found the bearing later on Carparts.com for $45.99 - less than 25% of the estimated cost (not incl. shipping). Labor was estimated at $109.68. When ther manager called me back a week later to follow-up, I asked if I could provide the replacement part and have perform the labor, he agreed, with the obvious understanding & agreement that the part itself would not be warrantied. I therefore went ahead and ordered the part online. I decided to wait on getting the struts & swaybar links replaced, as they were not in imminent need. The struts were estimated at $198.95 EACH - carparts.com had these for $67.99 EACH, or about one-third the cost. The swaybar links were estimated at $179.98 for the pair, but found on carparts.com for $17.99 each ($35.98 for the pair) - approximately 20% of the estimated cost! This is where the story gets better. After receiving the replacement bearing, I was able to leave my car with Midas; their manager (Wayne Winkel) cheerfully provided me a lift in sub-freezing weather to the local Avis rental place. (I was going to rent for a business trip the next day and decided that would be a good day to leave my car.) They promised to call me if any additional labor or parts was needed, forecasting a possible $60 added labor to press the new bearing into place. Indeed, they did call me and asked again if I was OK - I determined this was reasonable and approved the added labor cost. The work was completed and I was called a couple hours later. Along with an $89.95 brake fluid change (which I also thought was a bit excessive but went ahead and had done anyway), total labor cost was $284.57. They showed me the old bearing later; indeed it had split into pieces when it was removed. I also noticed in the 1-mile drive back home that the growling noise seemed to be gone (though hard to say because it's pretty noisy anyway). In summary I was very pleased with the service and value provided by Midas. Wayne Winkel was always courteous and explained all repairs in detail. They also won my trust by agreeing to do the labor using my own parts. They also machined one of my brake rotors to correct warpage, without charge (because it was already taken off anyway to replace the bearing). I am using the benefit of doubt to say that they probably weren't trying to overcharge me for parts, but simply are limited in their choice of part suppliers & distributors. So I will be ordering the struts & swaybar links online, and plan on going back to Midas at 14 Mile & Van Dyke in Warren.

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