Grauf's Service Center

  • 5.0 of 5 stars
2 reviews

102 S Alexander St, Saginaw, MI 48602, us

(989) 790-3904

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Dec 18, 2002
Tom has always taken good care of our cars; I am no longer in the Saginaw area and miss their shop sorely! The labor rate they charge is damn near impossible to beat (especially if you want a qualified mechanic) and they fix the car, and fix it right. Tom goes out of his way to ensure that his customers get the right fix, right away, and at a fair price. As a college student, I went to leave for school one Sunday night and my aging Bonneville wouldn't turn over. We had the car towed to his garage the next morning and he had diagnosed and replaced the starter by 10am. Tom is very honest: I approached him about replacing what I thought was an exhaust system on its last leg. He quoted me a price of just over half the price of his competition. However, he told me not to replace it. The exhaust was original to the 13-year-old car and made of stainless steel. The outside looked rusty, but it was still sound and solid and quiet. No holes. That was in October of 1999, and it's now December 2002 -- the original exhaust remains on this 16 year old car, with no new holes, no leaks, and no missing pieces. Thanks again Tom!
Aug 18, 2004
I have been a customer of Grauf's for many years. They always treat me right. They provide excellent service at a reasonable price. They stand behind their work. Tom and Vic always take the time to expaline what needs to be done and will let me know if it's worth it to fix my car. It's nice to have a honest mechanic that I can trust.

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