Pat Milliken Ford

  • 4.8 of 5 stars
2 reviews

9600 Telegraph Rd., Redford, MI 48239, us

(800) 737-0232

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Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
N/A
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
3.5/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Nov 22, 2005
After multiple unsuccessful repair attempts by other Ford dealers, Pat Milliken Ford took the time to: a) understand my problem and write up a repair order using the exact terminology that I used to describe it. No paraphrasing, abbreviating, changing adjectives or adverbs.....VERBATIM. b) road test the vehicle to confirm that they heard/felt the same thing that I described. c) replaced the defective parts without trying to convince me that "they're all like that" or telling me that "I don't feel/hear anything" d) contacted me on a daily basis to let me know the status of my repair. I take all of the above to be reasonable expectations, but they are almost impossible to find in the local dealerships. Pat Milliken stands out from the rest as a dealer that really wants my repeat business.
Sep 13, 2007
After buying a new car from them I returned the next day un announced with a low tire. The service tech determined it was cut on the side wall by a sharp object. Now this could have happened on their lot or in my travels they however replaced the bad tire with a new one in less than an hour with no charge.

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