Back Room

  • 3.1 of 5 stars
4 reviews

800 N Cedar St, Mason, MI 48854, us

(517) 676-4000

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
3.8/5
Their repair price is reasonable
3.8/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
2.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.3/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.5/5
Apr 06, 2010
This is a great small-town car repair shop -- always fair and honest and totally competent. They walk you through your options very effectively when you need a repair. They did some diagnostic work for me today, didn't find anything to repair, and didn't charge me. We take our oil-change business to them, and all of our repair work, for the past 9 years or so. They have my complete trust and will get my business for as long as they're open for business and I live in this area.
Aug 14, 2011
Discontinued going to this shop. Brought in a Chevrolet with heater problem, explained what the problem was, only had one speed. They replaced the blower motor and called the fix complete. I inquired if it was tested, because I told them I thought the switch was the problem, and not the motor. They said they tested it and everything worked fine. Brought it back in and displayed the same problem, they would not give me full credit for the original work and motor, only a small percentage credit towards labor, correcting the original problem (switch).
Aug 20, 2011
Absolutely competent, honest and fair. We've used this shop for over ten years.
Apr 13, 2012
  • Hazey63
Total missed a problem in the rear of the car, dismissing my concerns that there was a problem. When the noise continued, I took it to the dealer who found that a seal was broken and the rear axle needed to be replaced. I'm not sure that the problem could have been caught in time, but I was very unimpressed with their competence.

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