River City Auto Service

  • 4.9 of 5 stars
2 reviews

1450 W Main St, Lowell, MI 49331, us

(616) 897-5166

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Engine Rebuild work
Has ASE certified mechanics
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Apr 23, 2002
I killed the engine of my 1996 Chrysler Cirrus. Don, the owner, took my car in and talked me through all of my options. When I decided to go with the cheaper option of a used engine he researched until he found one with the least amount of miles for my budget. He ended up rejecting that engine because the original vehicle had been in a major front end accident. He found me another engine with even less miles than the first. He brought me into his garage, showed me my old engine, the new engine - anything I wanted to ask questions about. He was very detailed in his explanations and made sure I understood what was going on. After getting my car back the Check Engine light went on. Don let me come in on a Saturday morning to run a quick diagnostic. All that needed changing was the oxygen sensor which he'll take from my old engine and put in for free. Don made this very stressful situation very comfortable.
Feb 21, 2005
I've just recently started taking my vehicles to Don. A year ago, I brought our 93 Honda Accord for regular maintenance (oil change, plugs, etc) and a hood that needed a new release. Dropped it off over night, ready the next day without an appointment. A week later the hood release screwed up again (first time I tried it) and I took it back and they fixed it while I waited and profusely apologized for the return. Last week, I took in our 2001 Toyota Highlander for a complete brake job cost me about $625 and it was done in a day. Toyota of Grand Rapids wanted between $800 and $900 and I needed an appointment. I have always been impressed with the apparent organization of the shop and the willingness to explain if things turn out differently than expected. They always seem to try to find the most economical way to do the job safely. What more could you ask for? I think I've found my new mechanic. Oh, by the way.... I found them by asking a local body shop when I needed some work done on a paint scratch. "So, who's a good mechanic in the area?"

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