Melvin's

  • 2.9 of 5 stars
2 reviews

6 Moran Cir, Fairmont, WV 26554-8960, us

(304) 363-6301

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
4.0/5
Their repair price is reasonable
3.5/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
2.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
N/A
They are always honest
3.0/5
I would use this mechanic again
2.0/5
I would recommend this mechanic to others
2.0/5
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.5/5
Dec 11, 2010
West Virginia lacks honest/competent repair folks, so finding a competent shop was wonderful!
Mar 23, 2015
  • WV Sandy
This shop tells you that your vehicle will be ready within 3 days. Three and one-half weeks later I picked up my truck. It would have been longer had I not insisted on picking it up within the next two days. After 4 days and on call from them I called them and they said "it'll be ready in three days." I called multiple times, after the three days, to check again. I did this 3 times before I found out that in week 3 my truck had not even been taken in to be checked, although during one of my calls to them they gave a general diagnosis. After I told them it had been 3 weeks and I need my vehicle (I was kind but firm) the owner told me he would get it in. He called me the next day and told me he would overnight the needed part and that he would "eat the shipping charge". Although, he did have it within the 2 days, it ended up costing me $1,200 for the new transmission and clutch, it costed me about $300 (or more) in lost income options. Also, as I was driving out my truck now sounded like a jet engine. They damaged the exhaust while working on the tranny. I turned around and drive back up the driveway to let them know (of which they should already have noticed). I was told that if I drop it off they will fix it (I feel confident that I would have been charge for it). I couldn't risk them having it again for that long, so I paid someone else to do it. Also, it should have alerted me that it may be a while to get back, as there were at least 15 cars parked at their garage that appeared to be waiting for repair. As for the actual work they performed. So far so good.

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