Engine & Transmission Express

  • 5.0 of 5 stars
18 reviews

708 Virginia St W, Charleston, WV 25302, us

(304) 342-7711

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
4.9/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
4.9/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
3.9/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
May 13, 2006
We've been taking both our Subarus to this shop for several years and we've been very satisfied with them. They spend a lot of time explaining to us what's going on and they're very friendly. They score a "zero" on the surliness scale that many mechanics score off the charts on. On more than one occasion they did work on our cars and charged us nothing. What a great place.
Jan 19, 2007
I have never had anyone be so accommodating to me when I needed a repair. The staff there is kind, easy to work with and understand, and I intend to give all of my business to E&T Express. How many mechanics or automotive repair shops can you say these things about?
Nov 07, 2011
Nov 07, 2011
  • N/A
Nov 07, 2011
Jan 24, 2007
Engine & Transmission Express has done two repairs on my Ford Explorer. Not only did they do a great job, the staff there is very professional and helpful - they even gave me a ride to work! I would recommend them to friends and family without hesitation.
Jun 15, 2007
Engine and Transmission Express is quite possibly the finest auto repair shop I have ever had the pleasure of doing business with.
Jul 18, 2007
I found this shop on the CarTalk website - it was highly recommended, based on the reviews, and they sure lived up to my high expectations. They are my mechanics now - competent, sharp, and dependable. Mr. Frank Wilson was at the front desk both times I went to the shop. I spoke with him on the phone, explained what I thought the problem was - he gave me a preliminary diagnosis, as well as very detailed directions how to get to his shop. He was very responsive to my concerns and listened well. I don't have much experience with cars (other than driving), and it showed :-D. Mr. Wilson picked up on that, and his explantion of what needed to be done to diagnose the problem precisely and to repair it made sense to me - and yet he was not condescending. After I received my car back, he explained to me what else might be of concern further down the road, and what to pay attention to. He also gave me an estimate of how much it would cost to repair a certain problem if it occurs. He saved me a whole bunch of money by addressing the root cause of the problem (when I was ready to pay dearly for fixing what turned out to be merely a symptom diagnosed at the dealership). His labor rates are reasonable. His shop offers rides to customers. I don't have a good basis to respond to "They respond well when they screw something up" and "They treat female and male customers the same". The shop is not open on Saturday - but I don't blame them - they work hard during the week. But they are open during lunch hour. I got my car back within 24 hours (I would have gotten in back on the same day but I took it there late in the day, so I got it on the next day).
Jul 26, 2007
I have been to them several times for minor to major problems. Frank fully explains your options and prices and has always recommended the least expensive way first, making it clear that it may need the more expensive repair. This has not happened to me in my experiences. He once did a tune-up on a car of mine with 50+K miles and its performance increased very noticeably. Would strongly recommend them to anyone needing this type of work.
Aug 15, 2007
On this website's recommendation I took my 2001 Subaru Outback in for what I thought was a belt/pulley-related squeal. After looking at the belts and pulleys, before doing any work, Mr. Wilson called to get the go ahead. No garage I've been to has ever done this. The belts didn't fix the noise. So, at no charge whatsoever, Mr. Wilson and his fellow Rick spent nearly a half an hour investigating until they determined that the whistling (not a sqeal - what do I know) was likely coming from my muffler. Since they don't do exhausts, they called another garage to get an estimate (also something no garage I've ever been to has done) on a new muffler and relayed that info to me. A rare breed indeed. It was like I was in some bizarro-honest-competent-mechanic world.

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