Swede's Service

  • 3.2 of 5 stars
2 reviews

428 S Main St, River Falls, WI 54022, us

(715) 425-5377

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
3.5/5
They are competent
4.5/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
3.0/5
They are always honest
3.5/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.0/5
May 05, 2008
Swede's provides excellent service and has NEVER recommended any work that they didn't feel was truly necessary. The Check Engine light has come on in my car twice due to an O2 sensor signal. Both times, Swede's has verified that the O2 sensor was working properly, and told me not to replace it. Even better, after the first time incident, they told me that if the light came back on, they'd check it out again for free. When items actually need replacing, their costs are FAR less than that of the dealer, and the repairs have been better. If you want a fancy waiting area, Swede's isn't for you, but if you want your car fixed, fixed well, and fixed for a reasonable cost, then Swede's is the best place in town.
May 13, 2014
  • Penobski
Well, it's with a bit of regret that I write this less than stellar review of this local shop. I've used them for car repairs for a number of years, and the repairs were always straightforward, and well done. Until now. Last fall my 2005 Toyota Sienna started making a noise that sounded a bit like a bearing, and often the noise seemed more pronouced when the engine was cold. I took it to Swede's for diagnostic work, and they concluded that the AC COMPRESSOR clutch was going. They recommended replacement of the compressor, and if I wanted a warranty on the compressor to be good from the parts supplier, I'd need to get a new condensor too. I declined to go that route, and did some research, and found out that if the compressor clutch is failing, sometimes just the clutch could be changed. Swede's agreed that was the case, and told me just a compressor clutch should solve the problem, and replacing the clutch would eliminate the need to break open the AC system, The part cost $135. And the labor was around $275-300. However, when i picked up the repaired car, the noise hadn't changed at all. Still there. Just as noisy. When i brought this to thier attention, the mechanic(Chad) told me that perhaps the best thing to do at this point is to use the car for a while, and eventually what is making the noise will fail and they'll be able to fix that then. When i pointed out that i just paid them $300 to put in a part that didn't need to be replaced, he said that he would make that situation right when we figure out what was really making the noise. I just figured out what was making the noise. The noise stopped abruptly the other day, when the water pump failed. I brought it back to swede's and asked them to give me a quote, taking into account the botched diagnostic on the ac compressor, and the $300 they got out of me then, they knocked $20 off the price i was quoted at another mechanic ($675 vs 695) . They certainly were not meeting me in the middle with regard to the $425 in uneccesary repairs they cost me before, and then their story started to change. They claimed they had always asserted that i shouldn't have the AC repaired. The bottom line is that they didn't do what they said they would. They didn't stand behind their work, and they didn't make the situation right when their diagnosis unnecessarily cost the customer significant money. If they were stand up guys about this, and had even met me half way by crediting $150 of their labor off the subsequent water pump job, I'd still trust them, and would still be a customer. As it is, you'll be satisfied with thier work, until they make a mistake. They'll tell you they stand by their work, but that's a lie.

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