Tom Butler Sales & Service Inc.

  • 4.9 of 5 stars
10 reviews

7636 N Teutonia Ave, Milwaukee, WI 53209, us

(414) 228-8470

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.9/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
Feb 16, 2010
Tom runs a top-notch shop. He takes the time to find hard problems (e.g., intermittent fuel pump issue - would only cut out when hot). He also explains very clearly what needs to be done and what can wait.
Jun 04, 2006
I love these guys. Tom remembers me by name, and thanks to his fine work I don't have to come very often even with 10+ year old cars with far too many miles on them. He has always provided quick, quality service and I have never felt like I was doing any repairs that were not exactly what was needed. (Something I cannot say the same about many other local mechanics.) Tom is honest, lets me know what needs doing now and what could be put off until later. I would recommend his shop to anybody I know, and I'm confident they would have the same experience there that I have. Thanks Tom!
Jun 08, 2006
I took my 93 Nissan to Tom Butler's to have a repair done with used parts after another shop insisted that they would only use new parts- which would have cost me $600. Tom Butler's was on the phone ordering the used part within 10 minutes of looking at my car. I took it back in, they had it fixed within an hour. It ended up costing me $170. They were very friendly, great customer service.
Jul 27, 2007
We have been using Tom for years. He is probably the most honest businessman I have ever dealt with. He understands cars and his customers.
Feb 16, 2010
Tom is an excellent and trusted mechanic. We took our van to a tire store to get new tires (Tom doesn't do that) and that store told us that our van needed new brakes and wanted to do it right then. We waited and brought the van to Tom to have the brakes replaced. He had the van for about 15 minutes and called to ask why we thought we needed new brakes because they looked excellent to him. He could have easily replaced the brakes and charged us and we would have been none the wiser. Tom is a reputable, talented mechanic.
Feb 16, 2010
Solid shop. Goes the extra mile.
Feb 16, 2010
I recently moved to Milwaukee and did not know of any mechanics in the area. Researched on here and found Tom and have had nothing but good experiences. When scheduling conflicts arose because of work, he even offered to have one of his techs give me a ride to and from work to pickup/drop off the car. He also realized that since my car is a bit older that I did want to sink a lot of money in it and only fixed what absolutely needed to be done. Excellent mechanic whom I would recommend to anyone.
Feb 16, 2010
I highly recommend this shop to other females! This is an honest shop with none of the unnecessary "you need this" or "you need that" for your beater mumbo jumbo. My recent service include a new rear O2 sensor (I had let this go for about six months trying to find a good shop) and a tune up on my '97 Dodge Avenger. I love that Tom was so respectful in speaking with me when I made my appointment. He knew my engine was Mitsubishi (not Dodge) the moment I walked in and felt even more comfortable that he had done work on this model before. They even threw in a PCV hose for me for no charge when changing the spark plugs for the tune up. The bays in his shop are packed for a reason. Not only were the charges minimal, but the work on my beater was completed on the same day I dropped off the car. I think it is also important to note that there is a bus stop (near Teutonia & W Parkland) within walking distance of this shop. This is my official go-to shop for auto repairs. My partner is taking his '07 Jeep there as well. What a refreshingly nice experience!
Jul 28, 2011
Since I'm mostly an idiot when it comes to car repair problems, it's really important that my car go-to person is honest, competent and reasonable. Tom and his staff have always been terrific. Of course, that doesn't surprise me, since he's a graduate of the school where I taught for 28 years!
Apr 16, 2013
  • rwo1801
Tom had me set up an appointment to look at a flashing air bag light that would not go off. He mentioned that if it was a sensor it may run around $300, and if it was a faulty airbag system it could be pushing $1,200. The cost for diagnostic was quoted at $40 plus tax. Tom siad that he needed a few hours to look at the van and see what the problem was. Shortly after two hours of being in the shop, he called to deliver the news. The light had reset itself once he had looked at the diagnostic results and was continuing to properly reset every time the van was turned on. In a word, the van was fixed and the flashing light was gone. Total cost for a few hours of work... $40 plus tax! He could have really stuck it to me but was as honest as the day is long. What a guy...so refreshing to be treated so well and not stuck with a high repair bill. He also mentioned that if the light came back on within a few weeks to bring it back in for a look at it again for no charge. What a fantastic place. He will be highly recommended to anyone who asks me for an honest, reliable car mechanic.

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