Crestwood Auto

  • 4.1 of 5 stars
7 reviews

5325 Old Middleton Rd, Madison, WI 53705, us

(608) 231-1744

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
4.3/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.4/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
3.7/5
They are always honest
4.5/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
May 08, 2000
We've used this shop since the early '60s and we would award them 10s on honesty & competence, if such scores were on the list!
Jan 22, 2004
Crestwood Auto Clinic was recommended by a person that sold me a used car in 1998. The sales info included a list of potential problems, and a service history done by Crestwood. The car was everything the seller said it was, and a good deal. After this I took our primary car a 1993 Mitsubishi Montero serviced there. Never a problem securing an accurate estimate on repairs. Last year the "engine computer went out". Replacement computers were listed at $1500 or more if you could find one. Crestwood went out and found a rebuilt at $750.00 (not cheap but better than the other cost.) We have also had problems with an inner bearing on the right front drive axle going out every 300 to 500 hundred miles. This has happened four times. I never used the 4-wheel drive after the first occurence. Rarely used it all before that. Nonetheless the bearing keeps failing. After the first time Crestwood said the repair was covered under their "warranty". I offered to pay labor, but was told it wasn't necessary. The owner Vicki Moeser, and her mechanics have always been above board and are great people to do business with.
Jan 22, 2004
Crestwood Auto Clinic was recommended by a person that sold me a used car in 1998. The sales info included a list of potential problems, and a service history done by Crestwood. The car was everything the seller said it was, and a good deal. After this I took our primary car a 1993 Mitsubishi Montero serviced there. Never a problem securing an accurate estimate on repairs. Last year the "engine computer went out". Replacement computers were listed at $1500 or more if you could find one. Crestwood went out and found a rebuilt at $750.00 (not cheap but better than the other cost.) We have also had problems with an inner bearing on the right front drive axle going out every 300 to 500 hundred miles. This has happened four times. I never used the 4-wheel drive after the first occurence. Rarely used it all before that. Nonetheless the bearing keeps failing. After the first time Crestwood said the repair was covered under their "warranty". I offered to pay labor, but was told it wasn't necessary. The owner Vicki Moeser, and her mechanics have always been above board and are great people to do business with.
Feb 15, 2007
VERY HIGHLY RECOOMENDED. We have used Crestwood since it was recommended to us by a colleague in 1988. At that time, we had an '83 Buick with a sluggish engine that no one could diagnosed. They knew what was wrong and fixed it affordably. Since then, they have been my mechanics of choice. I call with questions and they are always helpful. They do excellent work fast at reasonable prices.
Nov 07, 2011
  • N/A
Dec 04, 2012
  • ajuror
I took my car to them for 2 new tires, an alignment, a trip check, and non-working air conditioning. The tires were placed on the rear. When I went to get them rotated, they could not be, since they were the wrong size. They would have been dangerous (!) to have on the front, since they would have affected the steering. Since they were the wrong size, they wore prematurely. This group was unable to perform an alignment, so they took it to another shop, which was fine. They, however, did an oil change that I didn't ask for, but did charge me for it. I asked for a trip check, which they performed. However, the windshield washer fluid was extra. $9 extra. I have several $3 gallon bottles in the trunk. So that was a rip-off. My air conditioning was working when I got the car back (last summer), but has nearly completely died by this summer. So I suspect that they did not fix it correctly or that they missed something and just charged me a lot for a "repair" that was not necessary that would "fix" it for now. They said that they would call me when the car was done, but did not bother to. My husband suspects that all told, they over-charged me by about $300, and the car wasn't safe with the wrong-sized tires!
Apr 13, 2013
  • ICON
This was the first thime I used this business. I had them replace the power steering pressure line after I discovered how difficult it would be to access with my tool set. I asked that they listen and inspect the engine and call with any additional recomendations. They called and said the idle was running twice as fast as necessary. They explained the diognostics they used to verify the problem, a bad throttle body gasket. This problem has plagued me so long I had forgotten about my need to shift to neutral when stopping on ice. i asked how much and got an immediate reasonable price. Same as when I asked for a price on the line replacement. The vehicle was complete within 2 hours. Runs great. couldn't be happier. I think I've now found a mechanic I can trust, is in my neighborhood. We'll see what the future holds, but so far so good.

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