Chet's Car Care Center

  • 3.0 of 5 stars
8 reviews

2020 Aberg Ave, Madison, WI 53704, us

(608) 249-9887

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Engine Rebuild work
Keeps track of your cars repair history for you
Reminds you when routine maintenance is needed
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
3.9/5
Their repair price is reasonable
2.7/5
They complete the work in a timely manner
3.9/5
They respond well when they screw something up
3.3/5
They take the time to explain the problems and necessary repairs
3.4/5
They treat male and female customers in the same manner
3.8/5
They are always honest
4.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.4/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.9/5
Nov 07, 2011
Oct 25, 2005
They are always very nice and offer rides to/from work or home as part of the service. They seem to do very good work, but they charge rates comparable to a dealership. I don't like being charged to look at a car and then overcharged for any work being done.
Nov 07, 2011
Mar 28, 2007
I would trust them with my daughter's car and feel comfortable recommending them to my father-in-law or my boss. They have never let me down. They are courteous, informative, and the coffee is good. AAA discount. I have never felt like I need to take my husband along to get treated fairly. They are great.
Jul 17, 2008
Chet's has about 6 repair bays. Service is usually same-day unless an especially complex service is necessary. Chet's will give you a ride home and will pick you up when the car is ready. This service is free. Their mechanics are competent and do good-to-excellent work. Chet's is a good place to buy tires. They sell good quality and stand behind their tires. A free rotation and balancing is offered every 7,000 miles. I use this option to have the mechanics monitor the status of my brakes and shocks. This service is also free. Their staff seems to have been screened to find highly personable people. It's a pleasure to occasionally hang out for a few minutes and drink free soda or coffee and chat with the staff. I am comfortable recommending Chet's to friends and family.
Jul 25, 2011
Car is a 2001 Alero with 111,040 miles. I've had several questionable issues with Chet's, but I don't know for sure if it's reasonable for me to wonder about their service or not. 1. Battery: April 2010, I had a 100,000 mile checkup and they said the battery failed a load test and suggested I take it back to where I bought it (9/2007). That mechanic said it was OK (but they'd gladly replace the alternator). Chet's suggested I buy a new battery anyway since it failed a load test at 8.8 volts. I did. Now I wonder if that was necessary. 2. Power steering fluid: at the same 100,000 mile checkup, they said the power steering fluid was getting dirty and should be replaced in 2-3 oil changes. Subsequently, I had 3 oil changes: 7/10, 12/10, 6/11. On 6/12/10, I took my car to Tires Plus for a free rotation and they said I needed a brake fluid flush. Chet's had not said anything about that the previous day. 3. Coolant: at the 12/10 oil change they said the recovery tank was almost out of coolant, but there were no leaks. Isn't coolant, a fluid, checked routinely during oil changes and wouldn't that have been found at a previous oil change? 4. Took my car there for a small windshield ding. They don't do the work, but a guy comes in every week to repair glass. He repaired the ding Tuesday, and the windshield cracked Thursday. Took it back in Monday and asked Chet's to talk to him about the "repair" that lasted 48 hours. Chet's employee kept saying the guy told him there was a handprint on the inside windshield that looked like someone applied pressure. I said the windshield guy was the only person who touched it in the last 2 days and what does that mean anyway? The bottom line is that it didn't make sense, Chet's obviously did not question the competence of the "repair" and was completely unhelpful when I questioned it. Chet's says they do all the checks that the quickie oil change people do--it just doesn't appear on the invoice. But even the quickie oil change places will tell you if your brake fluid is dirty or coolant level is low. I guess I've trusted them, but I'm losing faith in their thoroughness and maybe their competence and honesty. Yes, I hate "car stuff", and yes, I'm a woman, and yes, I hate the idea of looking for another mechanic, but I'm really not happy with Chet's.
Dec 20, 2013
  • TomTappet
They charged me to satisfy themselves that what I asked them to do made sense to them.
Jul 27, 2016
  • mgolson3
Since it was conveniently located near my home, I thought that I'd take my car in to Chet's. The first time much to my shock and horror my breaks appeared to quit working on my way home from work one day. Well, they fixed the brakes but also suggested an additional mountain of repairs, thousands of dollars, pages long. I had them fix the breaks and told them to hold off on the rest, which seemed to annoy/exasperate the man at Chet's I talked to. The next time I go back up to La Crosse, my dad takes it to the mechanic he trusts. The mechanic looks over the suggested repairs says that while in a perfect world, all of these could be fixed, he would recommend maybe one or two. This was not the impression I was given by Chet's. At all. This mechanic proceeds to do the repairs at a fraction of the cost quoted by Chet's. Fast forward about six months. One of my wheels is making a whirring noise. And when stopped with the front end on a decline (existing the downtown parking ramps), a strong rattling noise has developed in the front. I take it back to Chet's thinking well, I'll give these guys one more try. I ask them to check for the rattling and the tire whirring noise and give the car a good overall inspection. Maybe my first less than satisfactory experience was a fluke. I call to see what the mechanics have found. The man I talk to tells me that my tires are cupped and then goes straight into quoting me prices for tire replacements. Fine. Until I think back on it later. He does not tell me A) what could have caused this or B) whether this was safe to drive. I ask what they found regarding the rattling noise. He hems and haws stating that it could be related to one of the fixes the shop recommended six months earlier. Basically, he doesn't know. I say that I'll hold off on the tires for now and to replace the battery if it needs it, replace my cabin air filter and replace my rear upper break light. He sounds frustrated that I didn't decide to make any of the many repairs the shop noted. They'll need more time to check the battery he says. I go to pick up my car and the man in the office says okay you're car is ready, its $180. Awkward silence ensues. I ask him if I could get a print out of what all what fixed or checked. He proceeds to print four or five pages of all the repairs the shop noted between the two visits. Then his program crashes so he sends me over to the other guy working the front desk. Okay, he's able to get me a print out for the days repairs. He says it will be $160. (Note the mysterious $20 discrepancy). The rear light bulb was not replaced. And I never did find out about the health of my battery, but it shows at least they checked it. So for a $160 I got a changed air cabin filter. And the knowledge that my tire (tires?) are cupped. That will be the last time I take my car to Chet's Car Care.

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