Steve's Pacific Import Auto

  • 4.9 of 5 stars
10 reviews

13311 Pacific Ave South, Tacoma, WA 98444, us

(253) 536-0389

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Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Radiator work
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
5.0/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
4.8/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.9/5
They are always honest
4.9/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.1/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Nov 07, 2011
Aug 27, 1998
Very competent shop with 3 qualified/certified Subaru mechanics who quit the dealerships in the Tacoma area because of their unethical business practices. Give excellent service at competitive rates with friendly service. Always discuss what is really needed, never try to sell you extras. Willing to work with customers on payment plans for expensive jobs. Please note the bulletin board in their shop, with all the notes from happy customers who have been taken care of and appreciate it.
Jan 14, 2000
This shop knows Subarus. That's all they do. They tell it like it is and seem to only have one goal in mind: to fix your car in the best yet most economical way. They back up their work and will go out of their way to help you out. They don't mess around at this garage! I recommend this shop to anyone with a Subaru.
May 21, 2004
I tried to find the shop using the listed address, but they aren't in Eatonville, they are in Tacoma on Highway 7 (Pacific) between 133 &134 Ave. Their phone number is 253- 536-0389.
May 24, 2004
We recently took our 91 Loyale in to have the radiator replaced, oil leaks fixed, and clutch replaced. This shop was significantly cheaper than the dealer. The dealer pretty much said that we would need a new head gasket and that we should put the money toward a new car instead. But when I called Pacific, they trouble-shot the problem over the phone and told me I probably just needed a new radiator. They even told me how to put a new one in myself. But, since I wanted to fix some oil leaks, and since I thought I would need a new clutch and timing belt at 176K anyway, I had them take the engine out a do a complete job of sealing it up. For the same price as the dealer wanted for the head gasket, they also fixed all the oil leaks, put in a new radiator, hoses, belts, oil pump and water pump, and much more. Plus, they didn't charge any extra labor for the new clutch. My wife went to pick up the car, and she was really impressed with the way they treated her (and our 2 kids, both under 2.) We had to drive over an hour and a half (one way, and assuming no traffic back-ups) to get to the shop, but it was worth it.
Jul 20, 2001
What a concept! Carl had the novel idea that people would develop a long term relationship with an honest and competent mechanic just as they develop a long term relationship with an honest and competent doctor. He specialized in one car he knew and believed in, the Subaru. As the business grew, he hired two excellent Subaru mechanics, Dan and Ben, who shared his philosophy. Like so many of their customers, I continue to drive a Subaru because changing the manufacturer would mean losing my mechanic. 290,000 miles and going stong on my third Subaru.
Jul 22, 2002
Have been customer for over 12 years -- Honest, competent and trustworthy.
Mar 22, 2010
I don't know the answer to many of the first list's items. When my speedometer died, the dealer wanted to "see if" the problem was with the speedometer itself, by replacing it for a minimum of $300,and then if that wasn't it, they would try something else. I passed on that offer! Soon after, I noticed a garage with all Subarus parked in front. I pulled over and ran my speedometer story by them. Even though it was a busy Saturday morning, the boss immediately came out and looked at my car. Within 2 minutes he detirmined that it was a just the sending unit(if that's the right term). I think he charged about $30 to fix it. He said one should always try the easier, cheaper fix first. DUH! I've been back several times and they are always honest, straightforward, and competent. Furthermore, they have a wall full of thank you cards from loyal customers. They only work on Subarus. Seem to specialize in the "souped up" racing style, but they're not snobs about my dirty '98 Forester.
Aug 27, 1999
This is an update of an entry that I've added a while back. They have moved to a larger facility that is not too far from their old location. I've had many things done there, including CV boots replaced, valves adjusted, tune ups, had them flush and refill the cooling system on my old Civic and more recently last fall I had the brake rotors done on my current Honda. While they specialize mainly in Hondas and Acuras, they, I believe still do Toyotas, Nissans (Datsuns) and their more expensive name plates from time to time. The mechanics are either all or mostly former Honda Dealer Mechanics and they can still give excellent service and do an excellent job of repairing your car-all the while keeping repair costs down. For example, I'm going to have my CV boots done on my current car. All four boots, including labor will be around $225 (estimate, but should be pretty close to that, final talley). At my local Honda Dealer, they wanted to charge me $540 (an estimate as well) That is over $300 difference. I may be slightly incorrect in telling what kinds of specialized things they do, but I do know they do some specialized work and with a larger facility, they might be able to do more than I think. So, they are indeed a good place to try if you need to have your Honda Etc serviced.
Dec 15, 2013
  • Radar099
This is the place to take Subarus in Tacoma. They are great at finding and fixing the problem the first time. They care about doing quality work and they don't up-sell work that isn't needed.

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