Martin's Auto Service

  • 3.2 of 5 stars
3 reviews

2520 N Monroe St, Spokane, WA 99205, us

(509) 325-4568

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Hours
 
Specialties
Has ASE certified mechanics
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
4.0/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
4.3/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
4.0/5
They are always honest
4.3/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Oct 02, 2008
I own a 1977 FIAT Spyder. Rather than running away, Tab Dougherty competently and timely repaired the problem. There are always several cars awaiting repairs. This either indicates that those cars are junk, or they trust the mechanics at Martin's. I believe it is the latter.
Aug 31, 2011
Martin's bailed me out when I was stranded in Spokane with a broken fuel pump. I was there visiting family when the pump broke on a Sunday afternoon while I was heading out of town to drive back to Seattle (5 hours away). They started the work first thing Monday morning and had me on my way by 2pm. Not bad for a job requiring gas tank removal. My sister has been having Martin's work on her cars for years. Honest, polite and competent!
Sep 01, 2015
  • California Girl
Our family had been taking cars to Martin's for a while. When our daughter was preparing for a cross country move, she took her car to Martin's for pre-trip preventative and routine maintenance. Unfortunately, when they replaced the timing belt and water pump, something went badly wrong. Before the trip to the east coast, she drove toward Salem to visit a friend. In Portland, the engine seized on I 84. I understand mistakes happen, but Brad Martin denied that the problem could be as bad as the Portland mechanic described it (valves lying on top of the pistons, engine seized). He refused to contact his insurance, and her insurance did not cover damage to her own car. More than a week after her car failed, he begrudgingly gave her his insurance information to file a claim. He lied to his insurance about what happened, her phone number and a few other things. Two weeks later, she finally contacted an adjustor who listened to her complete story, asked for receipts for work done and promised to investigate. it is now almost two months after her car stopped working. She is still waiting for the promised payment from his insurance. It covers the cost of her old car, but not the money she gave Martin's to work on it over the last six months. It will cover some, but not all of the costs of returning home from Portland and the additional costs related to her cross country move without her car. To cap it off, we drove across the country in my car. When I asked Martin's to change the oil and check everything before the trip, (before he showed his true colors) he left the lug nuts loose (all 16 of them) and neglected to mention that I needed new tires, new front brakes and new air filters, all of which I replaced on the trip. In addition, I replaced 4 wheel studs which were damaged by the loose lug nuts and two wheels because one was damaged by the loose lug nuts. Nobody in Missoula, Montana had a spare Honda alloy wheel around. When I came home, Martin's did reimburse those expenses, but only because he knew how much trouble he has caused our family already.

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