C & H Foreign Auto Repair (Audi, VW, BMW &Volvo)

  • 4.7 of 5 stars
13 reviews

620 E North Foothills Dr, Spokane, WA 99207, us

(509) 487-9683

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.8/5
Their repair price is reasonable
3.8/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.4/5
They are always honest
4.8/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
4.1/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Nov 06, 2011
Dec 03, 1998
  • N/A
I rarely hear or see a positive story About an automotive repair shop.  Today I experienced one first hand.  My car quit on Foothills Blvd in Spokane while my daughter was driving home from school.  When it happened, she was across the street from C&H Auto Repair.  Not knowing what to do, she asked to use their phone to call me.  When I arrived and determined that the battery was dead, she asked to borrow a set of jumper cables, which the folks at C&H readily loaned her.  That didn't fix the problem, and I thought it might be the alternator.  One of the gentlemen at C&H got on the phone and spent about 15 minutes trying to locate an alternator for us.  He also took my battery and recharged it while I continued to work on the car.  I found a broken wire which needed a new connector.  Again my savior at C&H helped out, giving me the proper connector so I could fix the problem.  When I got it all working and asked how much I owed them he told me, "30 cents."  That's right, you read it correctly! Now, he probably recognized me as one of those cheapskates who rarely darkens the door of a repair shop, and he was right, but that didn't stop him from being completely helpful.  While I was in the shop, I had the chance to listen and watch as they dealt with real customers.  All of the folks treated their customers with courtesy and respect.  It was a truly refreshing experience. 
Nov 07, 2011
Mar 06, 2000
I have a Volvo with 180,000 miles on it, so I have gotten to know many mechanics much better than I might have wished. I only go to Spokane as a last resort, since it is a hundred miles away from the various places where I live. I have tried every local shop in three small towns, and the folks at C&H have ended up fixing at least five botched jobs for me. They even gave me advice over the phone to help a local mechanic fix an oil leak he couldn't stop in three tries (it was the flame trap, just as C&H predicted). Now I realize it was foolish to do all this research, and I should just take it to C&H in the first place. They are so nice it makes you suspicious. After 180,000 miles I figure it must be real. The lucky residents of Spokane have an exceptional repair shop for foreign cars in their neighborhood. The mechanics are competent, generous with their time, helpful, and explain everything they do without talking either up or down. They can make Volvo brakes stop squeaking, which is unique in my experience. I would recommend them without reservation.
Nov 07, 2011
Jun 18, 2005
I decided I had to submit some praise for C&H Auto Repair. They were my mechanics for about three years --- for the past two years I've been living in Illinois, and although I think I found an OK mechanic here, I didn't realize what a treasure I had in Ed and Steve. I never had anything but good experiences with them. They are so incredibly friendly and cheerful it's hard to believe they're for real, but everyone who works there seems to be happy too, which I think is a good sign. They do good, honest, fairly- priced work. I was so happy to find them, after having bad experiences at the local Subaru dealer's service shop. To top it all off, they wash your car before you get it back!
Aug 25, 2006
The owner Ed is very, very nice. Everyone who works there is actually. I think they are far better than bringing a car to a dealer. There prices are fairly high, but I think it's probably fair. I would rather pay a little more for a solid dependable job from nice trustworthy people. The place is clean and the people are clean cut and not intimidating. They have testimonial letters posted on a big corkboard, and I've heard from a lot of people that they are the mechanics of choice for foreign cars. I know a guy who was employed as a Jeep Mechanic for the Barton Dealership in Spokane who takes his cars there when he is unable to fix the problem. He says they might cost just a hair less than a dealer, but you know it's going to be done right and they are going to be honest about it. I've called for advice on a suspected ripoff from a dealer and they set me straight and didn't even try and steal my business, they just provided the info for free (I have to go to the dealer until my warranty runs out.)
May 19, 2008
I found this shop by looking at a review on the car talk "mechanic files". I called the shop and explained the noise I was hearing in my 93 Toyota pickup. They asked if I could come by so that one of the mechanics could ride with me to hear the noise I was trying to explain. Not only did they work me in to a very busy schedule, but they were extremely friendly and upfront explaining the diagnosis & cost to me. Very honest and good quality service. I highly recommend this repair shop to anyone with a foreign automobile.
Aug 04, 2009
  • N/A
just moved into the area, saw great reviews about this shop on Car Talk, so I called them to look at my Ranger. They don't work on Ford's, but the man who answered the phone (Ed) spent his time calling an area mechanic whom he trusts and does work on Fords. He talked to me a bit about the problem first to see what he thought it might be, and then gave me all the info (including directions) to this other shop that got me in instantly (Martin Motors). So nice. Coming from a much larger city, I was shocked to see that kindness like this still exists. Thanks Ed.
May 07, 2010
This is a great shop with excellent service - but you pay for the service. I would call it "concierge auto service." The shop is clean, the front desk always answers the phone or greets the customer promptly and with a smile. Scott at the front desk is particularly helpful. They offer detailed print outs of the work done and the work recommended, and they break down the work by what is necessary and what is only recommended and what is not urgent. They offer a free shuttle to drop you off and pick you up at work. They stand behind their work - 18 months and 15,000 miles after they replaced a wheel bearing in our Subaru, the bearing went bad again. They replaced it at no charge, even though it was technically beyond the warranty period. BUT this service all comes at a price - their work is considerably, and consistently, more expensive than estimates I have gotten for the same work elsewhere. But, "if you have the means, I highly recommend" going there.

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