Edwards Automotive Service

  • 3.8 of 5 stars
5 reviews

950 N 128th St, Seattle, WA 98133, us

(206) 362-1960

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Website URL: 

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.2/5
They are competent
4.6/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
4.4/5
They respond well when they screw something up
4.2/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.2/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.2/5
The shop is located in a safe neighborhood
4.2/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Jan 31, 1998
Edward's Automotive is a repair garage only - not a gas station, etc. Bill, the guy in charge, has an office on the lot where one cannot hear the shop noises. He is able to focus on his customers' questions, and always gives clear answers. The shop keeps good, accurate computer records, and mails reminder post cards about scheduled services. I found him after needing to replace my previous mechanic by calling AAA and a Customer Service business that has listings of businesses with good ratings. I have been going there for several years now, and have never been dissatisfied.
Nov 07, 2011
Jul 26, 2008
Bill McFarland and his entire crew, including the front desk gal Judy, are helpful, professional, competent and efficient. I depend upon them to keep my car operating well and they NEVER disappoint. This recommendation is based upon a close relationship which spans a period of approximately 20 years. I'm a great-grandma with limited income; Edwards Automotive is like a trusted family friend.
Jul 29, 2008
I have been taking my cars to Bill since 1983. I wouldn't think of going anywhere else, even though I've moved a ways away from the shop. They are honest, straight-forward, and extremely competant. I have referred at least two dozen people to them over the years, and all had the same comment - excellant!! Every time I pick up a car, they have the old parts laid out for my inspection. If I don't feel it needed replacing, they will put it back in immediately, at no charge for the initial replacement. On larger jobs, Bill has called me as many as 3 times during the day to give me progress reports, and let me know when they have found something else. The problem, and consequence of not fixing it, is always clearly spelled out - for me to make the decision. GREAT SHOP!!!
Oct 31, 2014
  • hedgehog55gmc
The first time I came here was for a total tune-up, and it was just like everyone else has described. A year later I had to be towed back to the shop after a tune-up because they forgot to re-attach the charcoal canister and evaporative system to the fuel tank. Then I brought the car in for a wheel bearing replacement, brake pad inspection and tire rotation. They made me walk back and pick it up; John said he drove it and there's nothing wrong with the wheel bearings and "the tires are right where they need to be." They didn't check the brakes or even put it on the lift. Two weeks later I was back, forced one of the mechanics ride with me, and he immediately agreed I needed a wheel bearing. I insisted on the tire rotation, they did the work and I hit the road to discover a dangerous vibration at freeway speeds. Went to the tire shop where I purchased the tires the previous summer, they discover all my wheel weights had been pried off. Did they notice this at Edwards and choose not to tell me? Here's where things get criminally stupid. I had been experiencing symptoms of a vacuum leak, intermittent stalling when it's cold and surging at stoplights. Having a ton of medical and moving expenses at the time, I didn't have the luxury of putting it into the shop right away. Big mistake, it stalled on a hill and I lost the vacuum boost in the brakes, resulting in a low-speed crush of the radiator and water pump into a reinforced steel truck bumper. Towed to Edwards, where it sat until I could scrape together the cost of getting it back on the road. Months later, they call and tell me it's ready to pick up. It was not ready. IT WAS TRASHED! The outside mirror had been broken completely off the side of the car, the interior was stripped of all the console inserts and dash parts, and there was a massive oil stain on the passenger floor mat. John first accused me of trashing my own vehicle, then suggested I tape a mirror on the broken remains of the outside assembly. I asked if they were going to call the police to report the vandalism, and then they not only REFUSED TO REPORT THE CRIME, they said I needed to report the new damage to MY INSURANCE COMPANY, as if it didn't happen in their yard. I had to argue with them that it was not legal or safe to drive, and they agreed to replace the outside mirror so I could drive it home. Wait, folks, it gets better. Days later I pick up the car, and they tell me they're going to add the cost of replacing the mirror that was ripped off the car while in THEIR custody to MY bill. I got my car out of their yard before anything else happened to it, and called for legal assistance. Despite telling them about the vacuum leak THREE TIMES, they tested the brake fluid pressure TWICE and didn't look for a vacuum leak even ONCE. That problem still persists, as I just wasted all my money with these crooks and can't afford to have somebody competent look at it. Before I could get an appointment with a lawyer, I got a call from John informing me that they're going to write off the cost of the outside mirror. How very magnanimous of you, now GIVE ME BACK MY INTERIOR PARTS. Some of them I can't find unless I break into some other impoverished person's older car. DO NOT GO NEAR THIS PLACE, THEY ARE CRIMINALS!

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