Automotive Diagnostic Ctr

  • 2.6 of 5 stars
3 reviews

14428 Smokey Point Blvd, Marysville, WA, WA 98271, us

(360) 653-9691

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Guarantees all work for at least 12 months or 12000 miles
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.3/5
Their repair price is reasonable
2.3/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
1.5/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
3.5/5
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.7/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Oct 08, 2007
They found and repaired steering problem for which I gave symptoms I had observed. Other shops did not observe any symptoms. Got an overnight (next-day) appointment.
Aug 10, 2015
  • WaterforJack
Took my 2000 Dodge Dakota in after an overheating problem. I'd already replaced the thermostat but still had an overheating issue. I was given a verbal quote over the phone that my head gasket or block was cracked and the cost would be "$3,000 easy". I thought that this was a bit high to replace a head gasket as Repair Pal.com indicated that the estimate should be between $1391 - $1826 so I brought it into another mechanic who performed the same test to discover "hydrocabons in the coolant" (I'm not sure if that's the right termonology) and he found no evidence that there was a cracked head or gasket needed replacement. He did straighten a kink out of a hose, "burped" the cooling system and replaced my water pump for $300. I called John at Automotive Diagnostics and requested my money back totaling approx. $130 for the mis-diagnosis but he declined standing by his testing. Well the real test would be that now, my dodge runs fine with no overheating and haven't had a problem with it since. So either their testing equipment is not working, the technician made a mistake or they simply thought they could get $3k out of me is a mystery. Makes me wonder how many people come in and blindly have Automotive Diagnostics fix a problem that doesn't exist. I just wanted them to do the right thing and refund the money on a wrong diagnosis. PEOPLE, IT MIGHT BE WORTH IT TO GET ANOTHER OPINION HERE.
Dec 04, 2016
  • Jimmy T
Automotive Diagnostic Center, Marysville, WA: I had done business with Mr. Wilbur over a year and ½ (September 2014-May 2016). In that time, I put over $11,000 into his business, including an engine rebuild. I would say I got about 55% good and 45% bad for my money. He has problems with some of his parts (distributor, alternator), and some of his mechanics (leaving parts loose or forgetting to do work, overfilling at oil changes repeatedly, and putting coil wire near engine so as to die on the road). His A/C mechanic misdiagnosed twice at my cost, though Mr. Wilbur promised air blowing "popsicle sticks." Also, once Mr. Wilbur had determined my bill, he has typically refused to change it, no matter how ridiculous the charges are. He comes across as knowledgeable and friendly, until you realize he overcharges, and there are too many recurrent problems from the work done there. He claims higher prices for the supposed quality. Mr. Wilbur refuses to honor one of his warranties. An alternator was installed on 12/2/16 by one of his mechanics. On 12/3/16, a check engine light came on, and it looked like a problem. I called Mr. Wilbur, and he said to bring it in. The check engine light went out by the time I arrived there. Mr. Wilbur seemed happy at this, and did not have his mechanic take a look. Six and ½ months later, Mr. Wilbur’s alternator not only failed, but it also destroyed my PCM (confirmed later by a separate mechanic after Mr. Wilbur's alternator destroyed other new PCMs until the alternator was replaced). I called to Mr. Wilbur since I was stranded out of town with the failed alternator. He did not respond back in almost 2 business days, when I had to call again and take care of it myself. Yet, Mr. Wilbur refuses to reimburse me to this day, and it has cost me an added $1480.72 because I went to his shop. If he would have reimbursed me fairly, I would not have had to write this. I see others have had similar experiences with Mr. Wilbur.

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