Northwest Automotive Inc

  • 5.0 of 5 stars
1 reviews

1924 192nd Street Southeast, Bothell, WA 98012, us

(425) 483-8499

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
N/A
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Jan 08, 2013
  • Coronet Charlie
I've never had a mechanic repair anything on any of my cars until I had a spark plug blow out of the threads on my wife's car, which she uses for work. I'm a DIY guy, but knew better than to try this kind of repair for the first time. I called other shops first after the breakdown, but I'm glad Doug ended up being the guy who could turn around my car in the time I needed. Doug got my car fixed at the price I expected and by the time I needed it. Labor and parts were reasonable - 1.5 hrs and a $70 coil to repair the damage with a proper insert, not a helicoil nor just "tapping it out" as other shops had quoted offhand over the phone (Doug would not offer a set solution until he took a look at how bad the damage was, which I appreciated). He recommended some reasonable additional service without pushing it when he called me with a quote after he was able to look at my car (replacing the other 5 spark plugs properly to prevent the same problem from happening and replacing leaky valve cover gaskets, which I'd just been ignoring). I needed to get the car back on the road ASAP for my wife's job and there was no hassle in settling on the minimum repair, which is what he offered initially. When I went to pick up the car, Len, the other tech at the shop, offered some advice when I asked on how to safely remove the other plugs if they felt corroded in the heads if I went to do the job myself. I am living a bit on the cheap but I may just shell out the bucks to have Doug to the plug job when I'm able, I'm very pleased with how his shop handled my problem and will recommend him to anyone else I know.

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