Twisted Wrench

  • 4.2 of 5 stars
16 reviews

60 Ethan Allen Dr, South Burlington, VT 05403, us

(802) 660-0838

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
4.3/5
Their repair price is reasonable
4.1/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
4.6/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
4.9/5
They are always honest
4.5/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
4.1/5
The shop is located in a safe neighborhood
4.9/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.4/5
Feb 19, 2008
I called asking for a quote to replace my clutch. They immediately went through everything that they would do to my car including refinishing my flywheel, replacement clutch kit and repairing the drive shaft. If you have a Subaru 5 speed you may know that when you start the car in the morning the first few times you get a shuddering clutch. These guys explained that it is because the drive shaft is made from aluminum and just isn't strong enough. They said they would fill in the gouges on the shaft with a special epoxy and it would fix it. It did!!!! Car runs beautifully now. Only complaint was the price. A little steep i thought. $865. I also got a 3yr 30,000 mile warranty on the clutch. Good guys!
Nov 07, 2011
Nov 07, 2011
Feb 27, 2010
I found these guys via this website, and I'm so glad I did! I feel like I can rely on them to avoid BSing me about my '99 Accord, and they're always easy to talk to and work with. They've been friendly, reasonably priced, reliable, trustworthy, and willing to tell me when I don't need certain work. I'm a constant skeptic, and it was nice to let down my guard. Eric is great! The only downside is that they're only open traditional business hours which isn't the best since I work out of town, but that hasn't deterred me one bit!
Jun 03, 2014
  • bgvt
Great shop, especially if you have a Subaru, Honda or Toyota. Clean, organized shop. Always have clearly and simply explained the issues or problem and provided me with options, including doing nothing. Never felt pressured into making an unnecessary repair. This is absolutely bring my car if their was a problem that need diagnosing. Totally trust them. Clean waiting room with free WiFi. Also provide a shuttle.
Feb 07, 2017
  • Nicholas Liliedahl
I was a new customer who brought in my car to get a coolant leak fixed. At first everyone seemed very nice. I am told by twisted my car is fixed. about a couple days later I still have the same problem. This being my first time to this shop a red flag went up. Why do I still have the same problem? Well they look through my car and turns out there's a problem with the water pump, alright that's fair. After brining it in for a second time it seemed like everything was fixed.... well it wasn't. Now I'm not happy at all. I'm about 2000$ into this fix and they still haven't fixed the issue. I call them again (my mistake) and they say to bring my car in. After taking a look they pretty much say they don't know where it is and it's gonna take a minimum or 3 hours to find the spot + cost of labor and parts of I decided to continue. At this point I can't believe they just told me they want more money from me for the same problem. I told them I am not going to throw any more money into the car for the same issue; as it's an old car, and he says he understands. I go inside and they try and charge me for an hour to look over the car. I couldn't believe it, I'm brining my car in for the third time for the same problem and they wanna charge me for looking at it. The owner, Jim intervened and charged me 5$ for it. I was done with the place. However, Jim called me the next day asking if there was any way to make things better as he valued the business my family has brought him and Jim wanted to give me my money back. After talking to Jim, he assures me he'll talk to the mechanic who worked on my car and would call me back on Tuesday (it was Friday or Saturday when Jim and I talked) this made me feel really good about twisted ranch and I was very happy Jim decided to contact me. This is where it all ends, it's been about a week since that day Jim was supposed to call me back. At this point it's clear to me he doesn't value me as his customer enough to follow through with his word or even contact them to let me know he has been busy and hasn't had a chance. I just haven't heard a single peep from anyone (besides the email telling me to go rate them to get 25$ worth of work.) I don't need the 25$ but I'm going to make sure to leave a review everywhere. My sister swears by them and maybe if you have history with them they treat you well, BUT IF YOURE GOING IN AS A NEW CUSTOMER I WOULD HIGHLY RECOMMENDED AVOIDING TWISTED WRENCH.

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