Oil n' Go

  • 4.3 of 5 stars
3 reviews

1691 Shelburne Road, South Burlington, VT 05403, us

(802) 951-0290

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
3.7/5
They are competent
3.7/5
Their repair price is reasonable
3.7/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
3.7/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jun 23, 2011
In my one and only experience with Oil and Go, I found them to be incompetent, rude and over priced. They bring customer service to a new low. The bottom line is that Vermont has plenty of trustworthy mechanics, so please heed my advice and do not even consider doing business with Oil and Go. Here is my story: I went to Oil and Go for an oil change to get a basic oil change. I found them extremely pushy in their efforts to "up-sell" you to their various premium services. A while after the oil change, my car's red oil light came on. Took it to another mechanic and he finds that the oil filter was not installed adequately and it had leaked 4 quarts of oil. Oil and Go was not willing to refund any part of the original cost of the oil change, nor would they consider paying part of the cost of having the issue fixed by another mechanic. Rob Remillard, manager of Oil and Go, deserves a special mention for his anger and aggressiveness towards customers. He is rude, insulting and completely unable to have a rational conversation. The mere suggestion of splitting a $40 repair bill sent him over the top. His reaction only seemed to confirm that he gets a lot of requests for refunds due to inadequate service, as he showed no interest in learning about the nature of the problem at hand or finding a reasonable resolution. It's not clear why a guy who has such a desperate need for anger management therapy is in any position of responsibility. I have the utmost sympathy for anyone who has to deal with his antics.
Mar 30, 2013
  • Nimrod
I have taken my cars here for 15 years and never had the slightest problem. Rob is competent and friendly, greets me by name when I come in. I have al my repair work done here, and go to a dealer only if Oil n Go doesn't handle that type of repair. They match competitors' prices for tires, so it is easy to get that done there, too. It's too bad the prior reviewer had such troubles, as I am very happy with their service, and with Rob's management.
Nov 04, 2013
  • grnmtn1978
I have been an Oil n Go customer for 10 years. They are GREAT. I can pop in for an oil change (without an appointment) and be back on the road in 15 minutes. If there's something really wrong with my car, the Oil n Go team will let me know, but they give me honest info and don't try to up sell. I've had repairs done there, and the price has been reasonable and the work was done well and quickly. I would definitely recommend Oil n Go to anyone in the area!

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