B & S Automotive

  • 4.7 of 5 stars
4 reviews

5054 Floyd Hwy S, Willis, VA 24380, us

(540) 789-7880

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Hours
 
Specialties
Happily gives binding estimates
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.5/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
4.8/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.8/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Dec 28, 2000
These guys work on anything, and do. If they can't fix it they tell you, & try to reccommend someone who they think can. In my 27 years of owning automobiles, I have never been more confident in my mechanics. More than once, they have charged me less than the part would have cost me at a store. And they don't treat me like a mechanical moron, even tho I am. My husband (who is definately NOT mechanically-challenged) is also a fan of theirs for repairs he doesn't have time for or knows they will do more/better/faster. Our friend from FL is still talking about the U-joints they put in for him during a sleet storm a few years ago because they did it for about a third of the price he paid at a previous time, & did it immediately since he was on a tight schedule.
May 13, 2006
They did major cooling system repairs on my 96 Suburban but missed the fact that the rear A/C hoses were worn. However, they made the repairs at no charge because they had missed them the first time.
Oct 07, 2006
This is a locally-owned shop way out in the Virginia mountain boonies. They do most kinds of mechanical work on most kinds of cars, or can recommend someone. I don't know if they have a loaner program for people who live or work further away, but they have frequently given me (or offered to give me) a ride to where I need to go. A brother has a tire/oil change shop a mile down the road. I can't say the repair price is always reasonable, but that's mostly because Volvo parts are so expensive. Labor is reasonable. It's hard for me to say whether they treat male and female customers alike but, as a female, I have not found that they talk down to me or try to pull the wool over my eyes. Biggest problem is that they do not have a secretary and sometimes do not answer the phone. Also they don't call when the work is complete. Overall, though, I would highly recommend this shop as well as the tire & lube place.
Oct 28, 2014
  • zugor
I first wrote a review of this shop back in May 2006 and I still love them. They are still working on my 96 Suburban and keeping it in good shape as it now has 188,000 miles. Darrell, one of the co-owners of the place came to my home to make repairs on the day after Thanksgiving (when the shop was closed for the 4 day holiday) because he did not want me to be without wheels until Monday, even though I told him I could wait. About 10 days after that I finally remembered to stop in and pay the bill. A couple of years ago I was having problems with it not starting on very cold mornings and there was a day I absolutely needed it to start at 6:30am so that I could transport several rescue dogs who were headed up to Maine and if I had been late it would have thrown off the whole run and many, many drivers. Darrell gave me his home number and told me to call if I needed a jump. They were able to finally figure out why my battery was being drained (bad relay for interior lights). Most of the time when they are done working on it they simply drop it off in my driveway and figure I'll stop in and pay them in a reasonable amount of time. It would help if they would leave a copy of the invoice in the unit so I'd remember.

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